Agent Inhouse Sales & Customer Service IAH
About The Position
This role is responsible for disseminating rate and routing information via phone and email, and maintaining the ability to efficiently find schedules, rates, and trucking data to address customer requests and follow-ups. The agent will determine dimensional vs. actual weights, work with both English and metric systems, understand aircraft floor-loading limitations, and apply positional vs. volume weights. A key part of the role involves being knowledgeable in booking procedures, ALERT, SPH, and LUX-reservations notification procedures, as well as identifying data for destination import restrictions. The Customer Service Agent will also perform other assignments as directed by the Sales or Station/Regional Manager.
Requirements
- Minimum of one (1) year of experience sales and/or customer service.
- Must be found qualified/acceptable by government agencies for issuance of an airport ID.
- Must have valid driver's license and ability to obtain a passport.
- To maintain professional and technical knowledge in regards to the air cargo industry.
- Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.
- Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).
- Have team spirit and be able to work in an independent way.
- Be proactive and take initiatives.
- Be willing to learn and improve.
Nice To Haves
- Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.
Responsibilities
- Disseminates rate and routing information via phone, email.
- Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
- Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
- Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
- Perform other assignments as directed by the Sales or Station/Regional Manager.
Benefits
- Medical, Vision, Dental.
- Additional ancillary plans available at low cost to the employee.
- Short waiting period to participate in retirement plan.
- Up to 6% employer match for retirement.
- 10 vacation days a year (on an accrual basis).
- 48 sick hours as of date of hire.
- 9 holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
