Agent Inhouse Sales & Customer Service IAH

Cargolux

13d • $23 - $27 • Onsite

About The Position

Disseminates rate and routing information via phone, email.
Attains and maintains ability to find schedules, rates and trucking data
sufficient to efficiently deal with customer requests and follow ups.
Determines dimensional vs. actual weights, works simultaneously in English
and metric systems, knows aircraft floor-loading limitations, and knows when
to apply positional vs. volume weights.
Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations
notification procedures relevant to bookings, as well as how to find relevant
data for destination import restrictions.
In addition to responsibilities otherwise enumerated herein, the Customer
Service Agent shall perform those other assignments as directed by the Sales
or Station/Regional Manager.

Requirements

• Minimum of one (1) year of experience sales and/or customer service.
• Must be found qualified/acceptable by government agencies for issuance of an airport ID.
• Must have valid driver's license and ability to obtain a passport.
• To maintain professional and technical knowledge in regards to the air cargo industry.
• Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.
• Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).
• Have team spirit and be able to work in an independent way.
• Be proactive and take initiatives.
• Be willing to learn and improve.

Nice To Haves

• Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.

Responsibilities

• Disseminates rate and routing information via phone, email.
• Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
• Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
• Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
• Perform other assignments as directed by the Sales or Station/Regional Manager.

Benefits

• Health Benefits: Medical, Vision, Dental. Additional ancillary plans available at low cost to the employee.
• Retirement: Short waiting period to participate. Up to 6% employer match.
• Paid time off: start off with 10 vacation days a year (on an accrual basis). 48 sick hours as of date of hire, 9 holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed