Agent, In House Marketing Call Center - Bonnet Creek Resort

Wyndham Hotels & Resorts • Orlando, FL

9d • Onsite

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Travel + Leisure Co. Company Culture At Travel + Leisure Co., we strive to attract career-minded and diverse professionals who are motivated to achieve goals, maintain a positive attitude, and thrive in a high-energy environment. Our team members play a key role in creating exceptional vacation experiences for our owners and guests. Position Summary The In-House Marketing Agent is responsible for contacting arriving guests and owners to schedule resort tours, owner updates, and workshops. This role focuses on outbound calling, guest engagement, and meeting weekly production goals, while maintaining a high level of customer satisfaction and professionalism.

Requirements

• 1–3 years of sales, marketing, customer service, or call center experience preferred (not required)
• Ability to make 75–100+ outbound calls per day
• Strong communication and interpersonal skills
• Basic computer skills including Microsoft Excel, Word, and smart devices
• Ability to work in a team environment in an on-site call room setting
• High School Diploma or equivalent required; College Degree preferred
• Must be goal-oriented and comfortable working in a performance-based environment

Nice To Haves

• College Degree preferred

Responsibilities

• Conduct outbound telephone marketing to guests and owners arriving at the resort
• Schedule guests to meet with Member Services for owner updates, workshops, and resort tours
• Offer qualified guests promotional gifts or incentives for participating in presentations
• Partner with resort staff to review daily arrival sheets and prioritize guest contact
• Assist guests with resort information including parking passes, activity schedules, and area brochures
• Meet and exceed weekly production and booking goals
• Maintain accurate records of guest interactions and appointments
• Participate in daily sales and marketing meetings
• Maintain a high level of professionalism and guest service at all times

Benefits

• Comprehensive Medical, Vision, and Dental Coverage within 30 days
• Weekly Base Pay plus Uncapped Commissions
• Paid Initial Training (sales process, product knowledge, and sales psychology)
• 401(k) with Company Match
• Monthly, Quarterly, and Annual Recognition Programs
• Career Growth and Advancement Opportunities within Travel + Leisure Co.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees