Agent In Charge

Mint Cannabis•Oak Park, IL

9d•Onsite

About The Position

Mint Cannabis is hiring an Agent in Charge (AIC) who’s ready to roll up their sleeves and support the daily operations of our dispensary while ensuring compliance with Illinois state cannabis regulations. This role is perfect for someone with cannabis retail experience who’s ready to step into leadership responsibilities and grow their career.

Requirements

2+ years of cannabis retail or customer service experience
Leadership potential with a strong desire to develop into future management roles
Excellent customer service, communication, and problem-solving skills
Familiarity with Dutchie POS or other retail management systems preferred
Knowledge of Illinois cannabis regulations strongly preferred
Must be at least 21 years of age
Must be able to obtain and maintain all required Illinois cannabis certifications, Agent ID, and credentials per state law
Must be available to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

Serve as the designated Agent in Charge (AIC) per Illinois cannabis regulations during assigned shifts
Support Store Manager and Assistant Store Manager with daily dispensary operations
Open and close the store, handling keyholder duties and ensuring compliance procedures are followed
Assist with coaching Sales Associates on sales techniques, service standards, and compliance protocols
Address and resolve customer concerns professionally and efficiently
Support inventory control processes including receiving, product staging, and Metrc tracking
Handle cash management tasks including register reconciliation and safe handling
Conduct compliance checks, bag checks, and employee checkouts as required
Ensure adherence to all company policies, SOPs, and Illinois cannabis laws