Agent in Charge

Ivy Hall•Streamwood, IL

3d•Hybrid

About The Position

Ivy Hall is Illinois’ largest independent cannabis retailer, focused on community, hospitality, and a curated selection of high-quality products. We offer expert education and personalized service in welcoming spaces, aiming to be an approachable alternative to sterile dispensaries. We are dedicated to excellence, equity, and inclusion across Illinois. We are seeking a dependable, detail-oriented, and service-driven Agent in Charge to join our dynamic retail team. This role serves as an operational leader on the sales floor, supporting staff, overseeing daily operations, and ensuring compliance under the direction of the Assistant General Manager. The ideal candidate is knowledgeable about cannabis products and regulations, thrives in a fast-paced environment, and demonstrates strong leadership and organizational skills. This role is essential in maintaining Ivy Hall’s exceptional standards of hospitality, compliance, and team collaboration.

Requirements

High School Diploma or equivalent required
Minimum 2 years of retail or hospitality experience in a customer-facing or supervisory role
Must be at least 21 years old and able to register as a cannabis agent with the state
Proficient in office and retail systems (POS, Microsoft Word, Excel, email, etc.)
Ability to lift up to 35 pounds unassisted and stand or walk for extended periods
Comfortable bending, kneeling, and reaching with or without assistance
Strong understanding of compliance requirements and attention to detail
Interest in cannabinoids, terpenes, and cannabis product applications
Familiarity with or willingness to learn state and local cannabis regulations
Commitment to personal and professional growth through continuous learning

Nice To Haves

Approachable, confident, and customer-focused
Strong leadership and problem-solving abilities
Excellent attention to detail and operational accuracy
Team player who leads by example and supports others’ success
Knowledgeable about cannabis products and regulations
Thrives in a fast-paced environment
Demonstrates strong leadership and organizational skills

Responsibilities

Greet customers with warmth, professionalism, and a positive attitude
Guide customers through their cannabis education journey, providing personalized recommendations without offering medical advice
Build lasting relationships with regular customers to encourage loyalty and repeat visits
Promote a culture of hospitality and education aligned with Ivy Hall’s values
Open and close the store as directed by the Assistant General Manager or General Manager
Support Budtenders with product, POS, and compliance-related questions
Oversee cash handling accuracy, including daily payouts and bank drops
Retrieve cannabis products from the vault and distribute them to Budtenders for sale
Review and verify online orders to ensure accuracy prior to pick-up
Assist in regular inventory cycle counts, reporting discrepancies to retail leadership promptly
Verify product tagging and paperwork in compliance with state and local regulations
Support the Inventory Manager with reconciliation of physical inventory and state tracking systems
Monitor POS and scale functionality to ensure accurate product tracking and reporting
Maintain strict compliance with all state, local, and internal operating procedures
Provide training and mentorship to Budtenders, fostering growth and confidence in their roles
Partner with management to ensure smooth daily operations and achieve sales goals
Participate in ongoing cannabis education and training opportunities
Contribute to a positive, team-oriented environment that values communication and collaboration