Agent Experience Coordinator

Compass • New York City, NY

21h • Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Please note this role is 100% on-site at the NYC HQ office - 110 Fifth Avenue As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office operations to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. At Compass, You Will: Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings. Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support. Partner with the National Onboarding team on facilitation of onboarding processes for new customers Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests. Work collaboratively with other team members and departments to champion agent questions and feedback. Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc. Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications. Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Requirements

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Ability to work in the office during standard operating hours
• Ability to lift to 25 lbs

Nice To Haves

• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed