Agent(e) au service à la clientèle

Sanimax•Drummondville, QC

7d•Onsite

About The Position

Your professional transformation starts here. Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! Entosystem is already one of the world leaders in its field of activity and has great growth ambitions. Thanks to our innovative technologies, we can offer the most eco-responsible products on the market. Reporting to the Director of Marketing, the Customer Service Agent acts as a true partner to the client and the sales team, ensuring rigorous and personalized follow-up of client files. He/she plays a key role in the customer experience by coordinating requests, facilitating operations, and actively contributing to customer satisfaction and loyalty. This role goes beyond simple call taking: it is a strategic sales support position, requiring autonomy, organizational skills, and a proactive approach.

Requirements

Professional or college diploma.
Minimum of 5 years of work experience with demonstrated ability in customer service and/or other sales support roles.
Excellent command of English, both written and spoken (8/10 and +).
Ability to perform under pressure, sense of urgency, and proactivity.
Autonomy and a developed sense of responsibility.
Good computer skills and ability to learn new software.
High ability to adapt to new ways of doing things and to a highly dynamic environment.
Excellent organizational skills and priority management in a dynamic environment.
Ability to manage multiple files simultaneously.
Excellent communication skills.
Good analytical skills and ability to solve problems effectively.

Nice To Haves

Team player who enjoys working closely with sales.
Autonomous, structured, and results-oriented.
Able to take initiative to facilitate the salesperson's work and improve the customer experience.

Responsibilities

Actively support salespeople by actively monitoring the various communication channels through which customers can contact our organization.
Respond professionally to customer inquiries.
Monitor the needs of current customers.
Ensure the proper end-to-end coordination of customer orders, from submission to product delivery, including coordination of transport and customs brokers (order fulfillment).
Actively support the Director of Marketing by keeping customer documentation up to date (spec sheet, master agreement, demo deck, etc.).
Ensure the monitoring and management of inventories in relation to our offer available on Amazon.ca and other retail sales portals.
Participate in process improvement activities related to customer service.
Provide punctual logistical and administrative support to allow the team to focus on sales, by collaborating closely with accounting, delivery, warehousing, and transport logistics.