Agent.e de perception (recouvrement)

Alterfina • Saint-Rémi, QC

8d • Hybrid

About The Position

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation. This role is ideal for someone who enjoys negotiating, problem-solving, and working in a fast-paced environment where no two days are the same.

Requirements

• Fully bilingual, both spoken and written
• Hold a college diploma (DEC or equivalent)
• Minimum of 2 years of experience in collections
• Professionalism, communication skills, and empathy
• Confident in negotiation and objection handling
• Organized, autonomous, and able to manage multiple files simultaneously
• Adapt quickly to changing situations and priorities
• Strong customer service skills
• Ability to build trust easily with clients
• Enjoy working as part of a team
• Comfortable using financial software and digital tools

Responsibilities

• Communicating with customers by phone (inbound and outbound), email, and SMS;
• Building professional, respectful, and human connections with customers;
• Assessing customers’ financial situations and repayment capacity;
• Negotiating realistic and sustainable payment arrangement;
• Clearly explaining account status, consequences, and next steps;
• Managing and prioritizing a daily queue of accounts;
• Maintaining detailed and accurate documentation of all interactions;
• Ensuring compliance with provincial regulations and internal policies;
• Supporting the preparation of legal documentation when required;
• Meeting established productivity and quality standards;
• Collaborating with a supportive team that values coaching and continuous improvement.

Benefits

• Comprehensive group insurance (health, dental, vision) paid at 50% by the employer
• Free access to telemedicine
• Employee & Family Assistance Program (EFAP)
• Group RRSP with employer contribution
• Competitive vacation package
• 7 paid sick days
• Employee recognition program celebrating years of service
• Ongoing training and professional development opportunities
• Active wellness committee with initiatives throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree