Agent, Customer Service

Reitmans (Canada) Ltée/Ltd • Montreal, QC

7d • Onsite

About The Position

At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create memorable customer experiences, backed by a strong brand portfolio and powered by the most passionate people in the industry.

Requirements

• College diploma in Administration (or equivalent)
• One (1) year experience in customer service (experience in a call center or retail store an asset)
• Excellent customer service skills, good decision making and ability to meet deadlines
• Good knowledge of Microsoft Office suite
• Bilingualism is required (English and French - oral and written)

Nice To Haves

• experience in a call center or retail store an asset

Responsibilities

• Be our customers’ primary point of contact on all contact channels
• Document detailed and accurate customer interactions
• Acts as a liaison between the customers and our internal departments by ensuring resolution of all issues
• Maintain an expert knowledge of our order management journey, our merchandise trends, our customer marketing programs as well as our policies and procedures
• Meet or exceed key performance metrics such as handle average times, quality of cases, tele-service, and first call resolution
• Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty
• Be an ambassador for the Reitmans (Canada) Ltd group and represent the company culture and values of Respect, Integrity, Growth and Commitment in a positive manner.

Benefits

• A competitive benefits package (Full Time Employees Only)
• Paid Time Off ( Sick Time, Flex Days & Vacation (Full Time Employees Only)
• monthly bonus potential
• opportunities for advancement
• tuition reimbursement
• 50% discount at all Reitmans (Canada) Limited brands (Penningtons, Reitmans & RW&CO.)
• Generous Employee Referral Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree