Agent Customer Care

Hilton Grand Vacations • Orlando, FL

3d • Onsite

About The Position

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway.

Requirements

• High School Graduate/GED or equivalent experience
• Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
• Proven comfort operating in fast-paced environments with performance metrics.
• Dedication to providing positive experiences for our customers and co-workers.
• Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
• Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.

Nice To Haves

• Timeshare/hospitality background preferred
• Inbound/Outbound Call Center Environment Experience
• Proficient in Microsoft Office including Outlook and Word

Responsibilities

• Provide engaging customer service in an inbound Call Center environment.
• Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans.
• Respond to direct mail solicitations, email campaigns, and web advertising.
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
• Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
• Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
• Verify all trip and tour specifics related to each package and give pertinent information on their stay.
• Assist travelers with any issues they could encounter before or after departure as part of their trip package.
• Respect our guests' privacy and the protection of all personal information about our business.

Benefits

• Paid training for 4 weeks Monday through Friday
• Multiple shifts are available
• Driven base pay plus monthly performance incentives
• Get your earned pay any time before payday through DailyPay
• Medical, Dental, and Vision benefits starting on Day One
• Generous Vacation Time Off Program and Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED