Agent Communications Associate

Knights of Columbus•New Haven, CT

16d•$58,500 - $99,500•Hybrid

About The Position

The Agent Communications Associate supports internal communications to the Knights of Columbus field force. Reporting to the Manager of Internal Communications and Strategy, this position is the primary contact for the Field Management mailbox, maintains internal communication channels such as the Agent Portal, and assists with content creation and distribution. The role helps ensure agents receive engaging and effective communications from the Home Office.

Requirements

Bachelor of Science or Bachelor of Arts degree; preferably in business communications or a related field.
Excellent oral and written communication skills.
Excellent attention to detail.
Ability to give and receive feedback.
Proficiency in Microsoft Office and Canva.
Authorization to work in the United States.

Nice To Haves

Knowledge of life insurance sales, annuity, and financial products.
Knowledge of the sales environment, agency operations, tools, processes, and best practices for Knights agents.
Ability to develop training materials and facilitate Spanish-language content for bilingual agents and the Hispanic market.

Responsibilities

Respond to inquiries sent to the Field Management mailbox.
Maintain the Field Resources SharePoint.
Maintain the Agent Portal and ensure agents have access to the most accurate forms.
Coordinate with subject matter experts on content development and communication design.
Serve as backup to the manager by drafting, editing, and distributing Field Management announcements as needed.
Lead the drafting of messages to the Field Force about software, including Dynamics.
Coordinate with the Marketing team on projects related to agent promotional materials.
Collaborate on projects with external industry associations, including MDRT, NAFIC, and LAMP.
Help increase engagement with Field Management initiatives, contests, and training materials, and track their execution.
Perform other tasks as assigned.

Benefits

13 paid holidays per year, in addition to vacation and paid sick leave.
Flexible workweek schedules.
Certifications, designations, and tuition reimbursement.
401(k) retirement savings plan with matching company contributions.
Cash balance retirement plans fully funded by the company.
Short-term disability and term life insurance fully paid for by the company.
Up to 12 weeks of childbirth leave under the short-term disability policy.
One week of fully paid parental leave for all new parents, including adoptive and foster parents.
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.
Long-term disability insurance.
Dental insurance.
Vision insurance.
Health club membership reimbursement.
Employee Assistance Program.