Agent Builder

Newrez LLC•Coppell, TX

9d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Agent Builder is responsible for designing, developing, and deploying intelligent AI agents that automate complex workflows and enhance organizational capabilities. Design, develop, and deploy AI agents and automated workflows using low-code/no-code platforms to solve business problems, streamline operations, and enhance user experiences without traditional programming. DESCRIPTION Essential Functions, Duties, and Responsibilities Agent Design and Development Build conversational AI agents, chatbots, and virtual assistants using platforms like Voice flow, Bot press, Microsoft Power Virtual Agents, or similar tools. Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively. Configure agent integrations with APIs, databases, CRM systems, and third-party applications. Test and iterate on agent performance based on user feedback and analytics. Workflow Automation Create automated workflows using tools like Zapier, make (Integromat), Power Automate, or n8n. Connect multiple applications and services to eliminate manual tasks and data entry. Design trigger-based automations that respond to business events and conditions. Monitor workflow execution and troubleshoot failures or bottlenecks. Requirements Gathering & Solution Design Collaborate with stakeholders to understand business needs and pain points. Translate business requirements into technical specifications for low-code implementation. Evaluate which processes are suitable for automation or agent-based solutions. Create documentation including flow diagrams, user guides, and technical specifications. Testing & Quality Assurance Conduct thorough testing of agents and workflows across various scenarios and edge cases. Perform user acceptance testing with stakeholders. Debug issues and optimize agent responses for accuracy and user satisfaction. Ensure data security and privacy compliance in all implementations. Maintenance & Optimization Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction. Analyze usage patterns and conversation logs to identify improvement opportunities. Update agents with new capabilities, improved responses, and expanded functionality. Maintain version control and documentation for all deployments. Training & Support Provide training to team members on using and maintaining deployed agents. Create user documentation and knowledge base articles. Offer ongoing support for agent-related issues and questions. Share best practices and lessons learned across the organization. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management.

Requirements

2+ years of experience building solutions on low-code/no-code platforms.
Demonstrated experience creating AI agents, chatbots, or automated workflows.
Strong understanding of user experience and conversation design.
Ability to work independently and manage multiple projects.
Background in business analysis, process improvement, or software development.

Nice To Haves

Certifications in relevant platforms (e.g., Salesforce, Microsoft Power Platform).
Experience with prompt engineering and LLM integration.
Familiarity with Agile methodologies
Proficiency with low-code/no-code platforms (e.g., Bubble, Webflow, OutSystems, Mendix)
Experience with AI agent builders and chatbot platforms
Understanding of API integrations and webhooks
Familiarity with data structures, databases, and basic logic operations
Knowledge of natural language processing concepts
Process mapping and workflow optimization
Requirements analysis and documentation
Data analysis and interpretation
Problem-solving and critical thinking
Understanding of business operations and common pain points
Clear communication with both technical and non-technical stakeholders
Adaptability to new platforms and technologies

Responsibilities

Agent Design and Development Build conversational AI agents, chatbots, and virtual assistants using platforms like Voice flow, Bot press, Microsoft Power Virtual Agents, or similar tools.
Design agent conversation flows, decision trees, and logic pathways to handle user interactions effectively.
Configure agent integrations with APIs, databases, CRM systems, and third-party applications.
Test and iterate on agent performance based on user feedback and analytics.
Workflow Automation Create automated workflows using tools like Zapier, make (Integromat), Power Automate, or n8n.
Connect multiple applications and services to eliminate manual tasks and data entry.
Design trigger-based automations that respond to business events and conditions.
Monitor workflow execution and troubleshoot failures or bottlenecks.
Requirements Gathering & Solution Design Collaborate with stakeholders to understand business needs and pain points.
Translate business requirements into technical specifications for low-code implementation.
Evaluate which processes are suitable for automation or agent-based solutions.
Create documentation including flow diagrams, user guides, and technical specifications.
Testing & Quality Assurance Conduct thorough testing of agents and workflows across various scenarios and edge cases.
Perform user acceptance testing with stakeholders.
Debug issues and optimize agent responses for accuracy and user satisfaction.
Ensure data security and privacy compliance in all implementations.
Maintenance & Optimization Monitor agent performance metrics including response accuracy, completion rates, and user satisfaction.
Analyze usage patterns and conversation logs to identify improvement opportunities.
Update agents with new capabilities, improved responses, and expanded functionality.
Maintain version control and documentation for all deployments.
Training & Support Provide training to team members on using and maintaining deployed agents.
Create user documentation and knowledge base articles.
Offer ongoing support for agent-related issues and questions.
Share best practices and lessons learned across the organization.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions