Agent Activations

Hilton Grand Vacations • Orlando, FL

6d • Onsite

About The Position

The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Requirements

• Sales strategies
• Innovative problem-solving skills
• Efficient in using multiple computer systems.

Nice To Haves

• Sales skills required for the reselling/upselling and saving of packages

Responsibilities

• Give the best guest experience that falls in line with our Mission, Vision and Values.
• Call package holders to book travel dates, verify details, answer questions and follow up as needed.
• Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs
• Meet performance standards for department metrics
• Sales skills required for the reselling/upselling and saving of packages
• Collecting of additional monies and fees associated with package
• Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
• Efficient in using multiple computer systems.
• Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet

Benefits

• Driven base pay plus monthly performance incentives
• Day One Team Member Benefits
• Daily Pay option
• Sundays Off, Only Limited Saturdays
• Paid Time Off (PTO)
• Discounted Hilton hotel rates worldwide!
• Recognition Programs and Rewards
• 401(k) program with company match
• Employee stock purchase program
• Tuition reimbursement program
• Medical
• Dental
• Vision
• HGV travel perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed