Agency Support Agent (Beaugrand)

iA Financial Group•Quebec, QC

5d•Onsite

About The Position

As an Agency Support Agent (Beaugrand), you will play a key role in the smooth operation of our Career Agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the leadership team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

Requirements

Is recognized for delivering exceptional customer service and understanding the needs of clients and the sales force
Demonstrates strong communication and interpersonal skills
Has a proactive mindset, high motivation, and a positive team-oriented attitude
Shows autonomy, attention to detail, and adaptability in a changing environment
Has relevant experience in administration, office support, or a related field
Possesses advanced English proficiency, as the role requires regular interaction with English-speaking internal and external partners
Possesses excellent French language skills (spoken and written), which are mandatory for this position

Responsibilities

Welcome and support clients and members of the sales force, both in person and over the phone, by providing professional and courteous service
Maintain effective communication and collaboration with the sales force and the Career Support and Services Centre, directing requests to the appropriate specialists when required
Provide administrative and operational support to the sales force, including advisor onboarding, contracting, integration, and offboarding activities
Support the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes
Contribute positively to agency operations by assisting with facilities management, mail handling, office supplies, and documenting processes and tasks related to agency activities