Agency Supervisor

Integrity•Harrisburg, PA

1d•Onsite

About The Position

Supervise the Agency Team. Responsible for maintaining smooth operations, ensuring agent compliance, and acting as the primary escalation point for complex policy, regulatory, or operational issues. Managing day-to-day operations of both internal and external staff. Assisting the Senior Management Team in achieving organizational goals.

Requirements

Subject matter expert for carrier product lines, Industry updates, and advanced sales support and operational needs.
Primary escalation point of contact to resolve complex issues reported by our agents, carriers, and other departments as it relates to Agency Team.
Manage and lead the team of Agency Advisors and Team Leads.
Conduct regular 1-1 coaching to ensure employees are supported and key performance indicators (KPIs) and sales goals are being met.
Provide coaching and guidance to agents and staff on complex issues and navigating internal paperwork and procedures.
Create, maintain, and distribute clear, up-to-date documentation to standardize agency team workflows and minimize errors.
Facilitate communication between the Agency Sales Team and other departments to ensure smooth cross-team functions.
Assist with the onboarding and training of all new hires within the Agency Team.
Report on sales goals, key performance indicators (KPIs), and agent sentiment to Senior Sales Management (Director/VP level).
Representing the company at various business meetings.

Responsibilities

Acts as the subject matter expert for carrier product lines, Industry updates, and advanced sales support and operational needs.
Serves as the primary escalation point of contact to resolve complex issues reported by our agents, carriers, and other departments as it relates to Agency Team.
Act as the funnel for communications that impact agents and Agency Advisors to ensure they are up-to-date on all needed information.
Directly manage and lead the team of Agency Advisors and Team Leads, including conducting regular 1-1 coaching to ensure employees are supported and key performance indicators (KPIs) and sales goals are being met.
Provide coaching and guidance to agents and staff on complex issues and navigating internal paperwork and procedures.
Create, maintain, and distribute clear, up-to-date documentation to standardize agency team workflows and minimize errors.
Facilitate communication between the Agency Sales Team and other departments to ensure smooth cross-team functions.
Assist with the onboarding and training of all new hires within the Agency Team.
Work directly with Senior Sales Management (Director/VP level) to report on sales goals, key performance indicators (KPIs), and agent sentiment.
Representing the company at various business meetings.