Agency Representative

Athene • West Des Moines, IA

1d

About The Position

The Agency Representative role is responsible for accurately fielding inbound and outbound inquiries regarding contracting of producers and commission/bonus payouts. The focus of this position is to resolve the customer’s inquiry in a timely and accurate manner while enhancing their service experience!

Requirements

• 1+ years of customer service experience required
• Efficient verbal and written communications, with ability to explain sophisticated concepts and processes to a diverse customer base and seek to understand root cause analysis.
• Proven track record of prioritizing multiple responsibilities and work in a time intensive customer service environment.

Nice To Haves

• experience in licensing and contracting or compensation areas within the Life Insurance or Annuity industry preferred.
• Demonstrated understanding of insurance products and processes, particularly around Licensing, Contracting or Commissions, preferred.
• Prior knowledge or experience with insurance contracts regulations is helpful.

Responsibilities

• Receives and processes incoming calls and emails from producers and internal partners, providing accurate information on the licensing and contracting processes and outstanding requirements.
• Educates agents on commission payment process, including commission calculations, schedules and statement information as well as payment amounts and options.
• Completes ACH and wire transactions for commission payouts, payout method changes, auditing commissions and emailing of commission statements for producers.
• Formulates communications with customers through various channels (calls, emails, etc.) and adequately documents correspondence in systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed