Agency Relations Coordinator

Freestore Foodbank • Cincinnati, OH

15h • Onsite

About The Position

Serve as Agency Relationship Coordinator for all food distribution through our community partnership network. Responsible for the oversight of established partner organizations, including assessments, conducting site visits, ensuring program quality, and creation/implementation of specific partner outcomes sought. Responsible for building Essential Job Functions • Develop and implement actionable strategies to meet team goals including growth of partnership network. • Evaluate and ensure compliance of existing Partners based on Feeding America, State, and Grant Guidelines. • Identify opportunities for new Partners in collaboration with community and demographic needs • Organize and manage special events for Partners to increase distribution • Provide technical assistance to agency partners and internal partners related to the ordering process – both in phone & in person consultation in the field • Respond to agency partner complaints/issues in a timely manner working in collaboration with other teams to resolve. • Must have command of procedures and systems requiring operational planning skills without supervision

Requirements

• Extensive experience in customer service. Internal and External required.
• Experience working with diverse populations and varied community individuals and sectors.
• Communicate professionally/effectively with relevant members of the department as well as other parts of the organization and customers.
• Proficient in Microsoft Word, Excel, and Outlook.
• Type at least 55 wpm.
• Driver’s License required.
• Proficiency in Microsoft Office Suite required.
• High degree of creativity, innovation and flexibility with strong analytical and critical thinking skills.
• Excellent verbal and written communications skills.
• Ability to accomplish goals within timeframes and complete reports by appropriate dates.
• Significant latitude for making decisions and problem solving with the department

Nice To Haves

• Bachelor’s Degree preferred, equivalent or related experience in food banking.
• Experience with project and program management preferred.
• Extensive working experience in the use of technology applications and infrastructure is strongly desired.
• Bi-lingual skills are a plus

Responsibilities

• Develop and implement actionable strategies to meet team goals including growth of partnership network.
• Evaluate and ensure compliance of existing Partners based on Feeding America, State, and Grant Guidelines.
• Identify opportunities for new Partners in collaboration with community and demographic needs
• Organize and manage special events for Partners to increase distribution
• Provide technical assistance to agency partners and internal partners related to the ordering process – both in phone & in person consultation in the field
• Respond to agency partner complaints/issues in a timely manner working in collaboration with other teams to resolve.
• Must have command of procedures and systems requiring operational planning skills without supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED