Agency Programs Manager

RI Community Food Bank • Providence, RI

13d

About The Position

The Agency Programs Manager is responsible for the planning, implementation, direct management, and reporting of the following activities: providing technical assistance to member agencies, coordinating the on-site monitoring visits, and working to build community partnerships to strengthen the overall food assistance network. The person in this position works as a team member to achieve the goals and objectives of the department and carries out the mission of the Food Bank.

Requirements

• A bachelor’s degree or three years related work experience or the equivalent.
• Strong management experience including staff development and coaching.
• Experience in customer service.
• Experience working in or with social services community organizations.
• Experience with program development and high-level facilitation skills.
• Effective problem-solving skills and the ability to quickly assess issues and develop new strategies.
• High proficiency with Microsoft Windows and Office environment (Word, Excel, Outlook) and standard office equipment.
• Ability to manage multiple projects with attention to detail and deal with interruptions and maintain focus on tasks while producing accurate work.
• Ability to communicate effectively when speaking and in writing using standard forms of professional and office communication.
• Ability to make presentations and develop and deliver reports to a varied audience.
• Ability to work independently and as part of a team.
• Ability to work with people from diverse social and ethnic backgrounds.
• Must be able to pass a criminal background check.

Nice To Haves

• Bilingual Spanish very strongly preferred.

Responsibilities

• Manages Agency Programs and Olneyville Food Center staff including: 1. The annual review process and professional development 2. Creating work plans, goals and objectives and providing direction and oversight for the day-to-day activity. 3. Assists with the hiring, firing and discipline of all Agency Programs and Olneyville Food Center staff.
• Manages the Food Bank’s agency membership services including onboarding prospective member agencies, managing agency data, reports, files and monitoring schedule, overseeing the annual agency re-certification process and agency food safety program as it relates to member agencies and in coordination with the Food Safety Manager.
• Supports day to day operations of the Olneyville Food Center.
• Manages compliance with Feeding America requirements and RICFB membership requirements.
• Ensures that the Programs team provides ongoing support to member agencies by developing, facilitating and managing trainings, workshops, forums, conferences, meetings and presentations.
• Assists with program development and procedures and policy reviews, including reviewing and implementing strategic plan goals and objectives, reviewing, and developing membership and community partnership activities, policies, and procedures, and developing and implementing new programming involving both member agencies and non-members, as assigned.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager