Ag Lending Analyst
About The Position
In our fast‑paced Customer Service Centre, you’ll help customers and partners across Canada with smart lending solutions and personalized advice – all while supporting the growth of Canadian agriculture. Every conversation is a chance to collaborate with a great team and make a real impact. You’ll guide customers through lending solutions that impact their operations and futures, and build foundations in credit, risk and customer experience – skills that open doors to future opportunities at FCC. If you love helping people, stay cool under pressure and bring a solutions‑first mindset to every interaction, this role could be a great fit.
Requirements
- A diploma or degree in agriculture, business, finance, economics or commerce
- At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience)
- Strong financial acumen and the ability to analyze credit risk
- Exceptional customer service skills, especially in phone‑based interactions
- Ability to multitask, prioritize and stay focused in a fast‑moving environment
- Proficiency with computer systems, financial tools and learning new technologies
Nice To Haves
- Experience in agricultural lending or farm financial analysis
- Familiarity with lending legislation, loan security or mortgage processes
- Knowledge of FCC products, Alliance programs or credit adjudication
- Previous work in a call centre or high‑volume customer environment
- Strong comfort navigating difficult conversations (collections, declines)
Responsibilities
- Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities
- Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions
- Support Alliance partners by adjudicating credit applications and troubleshooting lending‑related concerns
- Execute outbound activities, including arrears collection and proactive follow‑ups
- Document all interactions accurately in FCC systems
- Contribute to team projects and continuous improvement initiatives across the Customer Service Centre
Benefits
- Competitive total rewards packages
- Market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
