Summer Internship - Aftersales Process Analytics

PACCAR • Lewisville, TX

12d • Onsite

About The Position

PACCAR Parts is hiring a summer Aftersales Process Analytics intern at its Lewisville, Texas location. The intern will work directly with the Aftersales Technology team and gain exposure to Aftersales systems, diagnostic tool improvement initiatives, product development, and service support processes. The role provides hands-on experience and opportunities to learn from industry professionals, work with managers and senior managers, and build mentoring relationships with Aftersales and IT leaders.

The intern will engage with dealers, end customers, and internal teams to understand Aftersales processes and identify improvement opportunities. They will review, document, and analyze processes, identify system improvements, participate in user acceptance testing for system releases, and contribute to continuous improvement initiatives, including Six Sigma projects and diagnostics process streamlining.

The internship is intended for students currently enrolled in college, with preference for students at junior or senior standing. The position is located in Lewisville, Texas, and may offer relocation assistance. The stated hourly wage is $25 for undergraduate students and $30 for graduate students.

Requirements

• Currently enrolled in college; junior or senior standing preferred.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Interest in Aftersales data analysis and process improvement.
• Self-motivated and energetic.
• Team-oriented.
• Flexible and able to work in a dynamic, fast-paced environment.
• Able to handle multiple priorities.
• Strong PC skills, including experience with Microsoft Office Suite.

Nice To Haves

• Relevant coursework or prior internship experience.

Responsibilities

• Interface with dealers, end customers, and internal teams to understand Aftersales processes and improvement opportunities.
• Review, document, and analyze processes to identify opportunities for improvement, particularly in diagnostics and Aftersales service support efficiency, and ensure alignment with organizational objectives.
• Identify and document opportunities for system improvements.
• Participate in user acceptance testing (UAT) for system releases to ensure quality and usability.
• Contribute to continuous improvement efforts, including Six Sigma projects and diagnostics process streamlining.

Benefits

• 401(k) with up to a 5% company match.
• Sick leave.
• Medical, dental, and vision plans for the employee and family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program services, including wellness plans, estate planning, and financial counseling.
• Growth, training, and development opportunities.
• Possible relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed