Aftersales 12V Technical Analyst & Data Specialist

Expleo•Troy, MI

4d•$65,000 - $95,000

About The Position

EXPLEO GROUP USA is seeking an Aftersales 12V Technical Analyst & Data Specialist to join a dynamic, expanding team in Troy, Michigan. The role combines technical leadership in 12V battery diagnostics and aftersales operations with data analytics, reporting, and cross-functional coordination. The specialist investigates field concerns, analyzes warranty and vehicle data, develops dashboards and recommendations, and supports corrective actions and continuous improvement across automotive programs. The position serves as the aftersales subject matter expert for 12V battery diagnostics, testing procedures, and battery-related field concerns. It also leads and coordinates technical investigations and a cross-functional task force, partnering with engineering, quality, warranty, service, supply chain, supplier, and dealer operations teams. The role analyzes dealer battery tester data, warranty claims, telematics, repair orders, and vehicle field performance. It develops dashboards, scorecards, and KPI reporting, applies statistical, predictive, machine-learning, and AI-enabled analytics, and uses Palantir Foundry and other business intelligence tools to support reporting and decision-making. Findings are translated into practical business recommendations and presented to leadership. The role supports warranty-reduction initiatives, dealer service-process improvements, service campaigns, technical actions, and continuous improvement. The position offers annual compensation of $65,000–$95,000, with final compensation based on experience, skills alignment, and market conditions.

Requirements

Bachelor's degree in Electrical Engineering, Electronics Engineering Technology, Automotive Engineering, Data Analytics, Computer Science, or a related technical discipline.
At least 5 years of experience in one or more of automotive diagnostics, electrical systems engineering, aftersales operations, warranty analytics, or technical data analysis.
Experience with Palantir Foundry.
Experience using AI-based analytics tools, machine-learning models, or predictive-analytics applications.
Knowledge of automotive aftersales systems, warranty processes, and dealer operations.
Experience developing executive dashboards and business-intelligence reporting solutions.
Strong understanding of 12V battery technologies, vehicle electrical systems, battery diagnostics, charging systems, and CAN network architectures.
Advanced Microsoft Excel skills.
Strong analytical and problem-solving capabilities.
Experience developing reports, dashboards, and business-intelligence solutions.
Ability to analyze large data sets and translate findings into actionable recommendations.
Strong written, verbal, and presentation skills.
Ability to lead and influence cross-functional teams without direct authority.
Experience coordinating complex initiatives involving multiple stakeholders.
Strong executive communication and presentation capabilities.
Strategic thinking and exceptional attention to detail.
Proven ability to drive decisions using data and facts.

Nice To Haves

Automotive OEM, dealership service, warranty, or diagnostic experience.
Familiarity with battery tester technologies, telematics data, or connected vehicle analytics.
Experience leading large cross-functional task forces or technical working groups.

Responsibilities

Serve as the aftersales subject matter expert for 12V battery diagnostics, testing procedures, and battery-related field concerns.
Lead technical investigations into battery failures, no-start concerns, charging-system performance, and diagnostic-process effectiveness.
Analyze battery tester performance, software validation results, and diagnostic accuracy studies.
Partner with Engineering, Quality, Warranty, Service Engineering, Technical Assistance, Supply Chain, and suppliers to identify root causes and drive corrective actions.
Support development, validation, and continuous improvement of battery testing procedures, service processes, and dealer diagnostic tools.
Lead and coordinate a cross-functional 12V Aftersales Task Force to resolve emerging field issues.
Facilitate technical reviews, working sessions, and executive-level presentations.
Analyze dealer battery tester data, warranty claims, telematics information, repair orders, and vehicle field performance data.
Develop dashboards, scorecards, and KPI reporting to monitor battery replacement trends, warranty spend and cost drivers, dealer diagnostic compliance, tester effectiveness, vehicle platform performance, and service campaign effectiveness.
Identify emerging trends and provide data-driven recommendations to leadership.
Use statistical analysis, predictive analytics, machine-learning techniques, and AI-enabled tools to improve field issue detection and decision-making.
Use Palantir Foundry and other business intelligence tools for advanced analysis and reporting.
Create and present executive-level reports, insights, and recommendations.
Drive warranty-reduction initiatives through technical analysis and corrective-action implementation.
Collaborate with dealer operations teams to improve service processes and diagnostic effectiveness.
Monitor customer feedback and field data to proactively identify product performance concerns.
Support service campaigns, technical actions, and continuous improvement initiatives.
Translate complex technical and analytical findings into practical business recommendations.