Aftermarket Territory Manager – Treatment

Xylem•Charlotte, NC

3d•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We´re looking for an Aftermarket Territory Manager!

Requirements

B.A. Technical Degree or equivalent work experience within Industrial, Water, or Wastewater industries.
7+ years of commercial sales, field service, business development, and/or related experience in the Industrial, Water, or Wastewater industries.
Superior customer service, interpersonal, and presentation skills is a must.
Strong knowledge of ozone and UV disinfection technologies, including their application in municipal and industrial water/wastewater treatment.
Knowledge of aeration systems used in activated sludge processes.
General knowledge of control schematics, PLCs, and monitoring devices.
Must possess the ability to professionally conduct technical writing that would be included in customer reports presented to the end-user and/or engineering communities.
Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms and/or Microsoft Access.
Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
Valid driver’s license with good driving history.

Nice To Haves

B.S. in Engineering or the Sciences is a plus but not required.
Treatment and/or rotating equipment knowledge and experience is strongly preferred.
Detailed knowledge of treatment processes (a plus).

Responsibilities

Lead all Treatment Aftermarket & Service activities within a defined territory, promoting Xylem’s comprehensive, proactive, and integrated portfolio of products and services that provide customers with solutions to achieve the highest equipment reliability with lowest cost of ownership.
Seek an aggressive and technically adept sales support and service minded professional to direct the Treatment Aftermarket initiative within Xylem’s installation footprint, using a targeted approach to build and leverage relationships to reveal further Aftermarket opportunities across the defined region.
Maintain and update sales opportunities in CRM to ensure data accuracy, pipeline visibility, and timely progression of deals, while supporting management with reliable order forecasting to enable effective business planning and decision-making.
Proactively pursue business through the execution of system health checks (condition audits) within the Treatment installed base.
Manage and conduct ride alongs and health checks with the Treatment representative channel to market to secure orders for retrofits existing Xylem and competitor systems, parts replacement, service opportunities (preventative maintenance agreements, energy audits, operator training, system optimization, etc.), and sales of advance process controls equipment.
Conduct field training of sales representatives and service technicians for health checks as well as conducting ongoing competency training.
Promote new products and services to increase Aftermarket sales revenue, aggressive solicitation of orders, customer inquiry, and quote follow-up, all while optimizing growth.
Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective sales or service management teams.
Maintain and leverage the Treatment databases and develop communication plans for mapping specific site customer needs and requirements.
Provide installation assistance for products to contractors, customers and OEM’s.
Troubleshoot units and components of various systems.
Disseminate service information and provide informal/hands-on training at customer’s locations.
Record, collect and report on service and technical repairs problems.
Submit any special reports regarding the operation of the territory, acceptance of products, or competitive conditions as required.
Operate in safe manner consistent with federal, state, corporate and local guidelines for the tasks assigned; including the proper wearing of Personal Protective Equipment as required.
Assist in product warranty determination.