Aftermarket Service Specialist
About The Position
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve, and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for an Aftermarket Service Specialist to join our Kansas City, KS team. You will interpret customer requirements for parts, quotes, and orders. Specifies, prices, and determines manufacturing requirements in order to meet the customer’s needs. Determines schedules. Communicates with internal and external customers. Negotiate resolutions as required. You will work a hybrid work schedule with 3 days/week on-site in Kansas City, KS. #LI-Hybrid
Requirements
- Four-year college degree or equivalent experience
- Excellent customer service and communication skills (written and verbal)
- Ability to organize and memorize information.
- Proficient computer skills with the ability to use multiple sessions (simultaneously) in order to obtain information.
- Some mechanical background required.
- Sales oriented attitude
- Ability to exhibit positive and professional demeanor while defusing problems with challenging customers.
Responsibilities
- Responsible for preparing parts quotes to meet both the customer’s needs and specific contractual requirements as determined by the market and the territory of the requestor.
- Specify correct part for specific pump.
- Prepare quotes, advice on pricing and required lead time for parts.
- Provide day-to-day problem resolution; effectively communicating by phone and email.
- Manage incoming email via the Customer mailbox, providing timely responses.
- Work with internal management & personnel to expedite orders at customer’s request.
- Build strong working relationships and interface with cross-functional departments.
- Estimate cost and prices when actuals are not available, when necessary.
- Document quotes on system quote program and hard copy serial file when applicable.
- Maintain original Bill of Material filing system.
- Confer with supervisor on incorrect prices and problem request.
- Process parts orders as back up and process orders for configured rotating assemblies.
- Respond to customer inquiries regarding delivery of orders.
- Utilize company policies and exhibit a professional demeanor while performing all functions.
- Process credits for return goods and pricing errors.
- Offers knowledge to other personnel for training and customer satisfaction.
- Upsell parts requests whenever possible.
Benefits
- As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
