Technical Support Specialist - Aftermarket

Quest Global•Windsor Locks, CT

2d•$75,000 - $85,000•Onsite

About The Position

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

Requirements

Bachelor’s degree in engineering, Aviation, or a related technical field preferred
3-5 years of experience in aviation, aerospace, automotive, or related technical field preferred or equivalent practical experience
Proficiency in logistics support analysis, maintenance, and technical documentation
Excellent skills to act as a liaison between technical teams and customers
Proficiency in MS Office, SAP systems
Ability to read technical drawings, manuals, and specifications
U.S. citizenship is required.

Nice To Haves

Specialized maintenance systems, Maintenance, Repair & Overhaul (MRO) preferred
Basic Knowledge of Aerospace (MIL-STD-1388-2B, SAE GEAI-STD-0007) preferred

Responsibilities

Provide high-level technical support, manage aftermarket services, and develop support solutions for aircraft parts and systems
Act as a liaison between engineering, sales, and customers to define, negotiate, and implement product support agreements, spare parts, and troubleshooting to maximize product reliability
Provide second-level technical support for field representatives and customers, resolving complex product issues
Define technical requirements for sustainment solutions, including spare parts management
Analyze technical data to provide feedback to engineering regarding product performance, reliability, and improvements