Aftermarket Client Specialist

ZEISS Group•Wixom, MI

About The Position

How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? The Aftermarket Client Specialist is responsible for the sales growth of Aftermarket products and services in a defined territory. The portfolio includes but is not limited to Software Maintenance Agreements, System Calibrations, Support Contracts, Software, Training & Accessories. The Aftermarket Client Specialist engages with existing customers to drive customer retention and installed base coverage.

Requirements

3-5 years working experience in a high volume Inside Sales or similar role.
High School diploma required.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Nice To Haves

Previous formal sales training desired.
Experience with a CRM system desired (SAP, Sales Force, MS Dynamics…).
Knowledge of Industrial Metrology a plus.

Responsibilities

Work with the Aftermarket Sales Manager and the team to develop action plans to achieve monthly, quarterly & yearly sales quotas.
Consistently apply the ZEISS Sales Process by offering our customers professional consultation, education, and relevant solutions.
Regularly contact all existing customers within the defined territory; for both re-occurring customer needs and proactive selling activities.
Prepare, present, and explain proposed solutions; follow up regularly to drive timely customer purchase orders.
Maintain CRM data to reflect all sales activities, relationships & status of customer sale opportunities.
Submit purchase orders along with detailed and accurate information to order processing teams; work together to ensure successful execution.
Collaborate with other departments to deliver positive customer experience; own the customer’s success.
Collaborate with other sales teams / channels; share leads and customer market / customer insights.
Fulfill assigned tasks and special projects as determined by the Aftermarket Sales Manager.
Support account receivables team with collection tasks when required.