Aftermarket Sales Representative

The Cook & Boardman Recruiting Team • Syracuse, NY

1d • Onsite

About The Position

The Cook & Boardman Group is the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. They foster an inclusive, collaborative culture where employee voices are heard, ideas matter, and careers can grow. The Aftermarket Sales Representative is responsible for generating revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing, and more. The primary purpose is to create opportunities for sales of Commercial Windows, Doors, Frames and Hardware, and to ultimately become a trusted advisor to customers such as K-12 Schools, Healthcare, and College/Universities.

Requirements

• Associate’s or Bachelor’s Degree, or an equivalent combination of education/experience
• At least 3 years of related sales experience in construction and/or building supply sales
• Experience with high volume cold calling
• Strong Customer Relations skills
• Strong Verbal and written communication skills
• Proficient computer skills, including mainframe programs and Microsoft Office Suite
• Good attention to details and strong organizational skills
• Ability to be persuasive and influential in verbal and written communications
• Working knowledge of Windows, Door Hardware, Locks and Access Control
• Strong interpersonal skills
• Strong sales and phone skills are a must
• Able to problem solve and resolve inquiries both internally and externally
• Able to act independently
• Highly motivated and personable presence essential
• Must be able to meet quotas and sale initiatives

Responsibilities

• Obtain, maintain, and optimize customer relations through planned and regular sales visits and communications for given territory
• Call on predefined customer and prospect lists to generate sales opportunities and follow up on new leads and opportunities within a competitive, fast-paced sales environment
• Place 30-50 phone-based cold calls daily to aggressively pursuing retailers and develop new leads and potential customers
• Obtain orders and establish new business by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
• Service and build upon existing accounts, including resolving customer complaints by investigating problems
• Respond to, engage with, and qualify inbound leads and inquiries via phone, email, and live chat
• Achieve or exceed department quotas, sales goals and objectives, and deadlines
• Identify target prospects and create strategic action plans to develop the accounts as customers
• Follow up on all customer leads from external and internal sources
• Submit orders by referring to price lists and product literature
• Communicate regularly with key decision makers, such as: directors of maintenance and/or security, school superintendents and locksmiths
• Maintain accurate and detailed activity notes, such as daily calls logs, results reports, weekly work plans, and monthly/annual territory analyses, to be reviewed periodically with manager
• Contribute to team effort by accomplishing related results as needed
• All other duties as assigned

Benefits

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: Continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees