Aftermarket Sales Representative

Hitachi•Euless, TX

3d•Remote

About The Position

Hitachi Global Air Power is seeking an Aftermarket Sales Representative (ASR) to focus on selling service, parts, and rental solutions to existing customers and prospects within an assigned territory. This role is the primary customer-facing sales representative for service-related solutions, targeting compressor systems and other contracted OEM equipment represented by Hitachi Air Centers. The ASR will also be responsible for developing new service business at existing customer locations and competitive equipment installations. The company emphasizes building lasting partnerships, creating outstanding customer experiences, and helping customers maximize productivity, improve reliability, and keep operations running efficiently through expert service, technical knowledge, parts support, and customized system solutions. Their mission includes providing consultive design and equipment selection support, best-in-class field and customer service, and competitive pricing.

Requirements

At least 2 years of experience in a technical / solution selling environment, preferably in the use and/or application of compressed air systems.
Ability to work collaboratively with key stakeholders.
Excellent oral & written communication skills with the ability to ask the right questions to investigate the best customer solution.
A positive customer-focused attitude and successful interaction in a dynamic team environment is a must.
Proficiency with MS Office software, i.e., Word, Excel, PowerPoint, and manufacturing operating systems, etc.
Proven time management, planning and organizational skills.
High School Diploma required.

Nice To Haves

Experience with technical product design; experience in compressed air equipment is a plus – mechanical aptitude.
Experience with SAP and CRM tools is a plus.

Responsibilities

Meet or exceed assigned territory service revenue and rental sales objectives.
Prospect new opportunities utilizing all available resources while maintaining existing customers in territory –Convert – Penetrate – Retain (CPR).
Grow market share-focus on penetrating deeper into existing accounts and converting competitive accounts, while maintaining existing service business.
Promote, quote and close Preventative Maintenance (PM) Agreements.
Promote, quote and close Portable Compressor Sales and Rentals.
Identify and communicate new equipment sales leads to the appropriate Equipment salesperson.
Understand and practice Strategic Selling principles and concepts.
Establish rapport and maintain regular contact with existing and new customers.
Work with Parts Coordinators, Service Coordinators and Service Managers to respond promptly to customer inquiries – ensure quick turn-around and timeliness for all customer inquiries and RFQ’s.
Ascertain customer business needs – assess and recommend new service offering(s) or improved service level ideas (VOC initiatives).
Maintain the highest standards of customer service – strive to meet / exceed customer expectations.
Utilize Sales Force to support and manage customer activities, quotes, leads, etc.
Be a key face of Hitachi Air Center locations to our customers; be professional in all interactions, communications, presentations, appearance, etc. with the customer always.
Prepare all sales and activity reports, presentations, studies, and research as requested.