Aftermarket Project Manager

Marmon Holdings, Inc.•Cedar Rapids, IA

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Description: The Aftermarket Project Manager is responsible for developing processes and procedures to support our customers after initial sale. The role will blend technical support and engineering principles to support customers and internal stakeholders in customer service and repair departments.

Requirements

High School Diploma Required
At least 5 years of experience in Customer Service or Service & Repair required
High degree of mechanical, electrical, and hydraulic aptitude is required
Strong communication skills – both verbal and written
Excellent attention to detail is required
Proficient in Microsoft Excel, Word and Outlook
Strong desire to drive continuous improvement
Ability to develop and maintain customer / distributor relationships
Highly organized and motivated

Nice To Haves

Engineering, Technology, or other four-year degree Preferred

Responsibilities

Create standard operating procedures for internal and external service technicians and technical support personnel.
Review data of part usage, technical support request, and other customer feedback to develop areas for improvement.
Create tools to complete large scale quotes on trailers repairs for customers.
Lead end of life cycle management with engineering, supply chain, and aftermarket team.
Work with engineering to make repair and retro part kits.
Review warranty requests and support disposition.
Support wet kit process for chassis by specificizing correct equipment to be used.
Create basic part prints in SolidWorks for repair work as needed.
Support field issues with technical skills and potential visits for problem solving or training.
Create key spare parts lists and stocking strategies for customer and service centers based on usage and failure probability.
Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
Collaborate with customers to ensure on-time delivery, correct costing, and quality of product
Engage with customers to provide written estimates and quotes for parts & service repairs
Obtain and apply product and industry specific knowledge for professional development
Other duties and responsibilities as assigned, travel as required ~ 10%