Aftermarket Manager

Veolia Environnement SA • Plainfield, IL

4d

About The Position

The role involves developing and implementing strategies to increase the sales of replacement thermal processing systems, new process equipment, system spare parts, engineering studies, and healthcare contracts (ongoing technical service). Customers and markets can be from the existing customer base and/or new opportunities. Specifically, the systems, process equipment, and spare parts are for industrial thermal systems for chemical processing, by-product recovery, and water reclamation applications. The position is informally designated as SPA (Small Projects - Aftermarket) Manager.
Your responsibilities include, but are not limited to:
As the Manager of the Aftermarket team, you will manage and direct the combined technical and commercial efforts of the team while achieving financial goals and ensuring Customer satisfaction. The stated goal is to promptly respond to Customers' inquiries with an engineered solution that addresses their needs.
Formulate a comprehensive aftermarket strategy aligned with BU objectives. This will include management of the team resources to present technical solutions to Customers, execute Small Projects (which primarily comprise of small processing systems) or replacement equipment, and provide spare parts for legacy BU systems. Coordinating activities with the sister BU office in Bilbao, Spain, is also required.
Maintain existing and develop new relationships with customers, fabricators, and vendors, establishing a good working relationship and a mutual trust in pricing and execution for the benefit of all parties.
Develop an Aftermarket sales operation including lead generation, activity reporting, supporting price quotes, proposal/offer generation, and order fulfillment.
Collaboration with other departments, such as Sales, Operations, Procurement, Quality Assurance, Accounting, and Legal to ensure prompt execution with alignment and coordination.
Comply with all pertinent BU policies in place including ISO 9001 Aftermarket procedures.

Requirements

• Minimum of a Bachelor's degree in engineering or a technical field.
• A strong analytic capability with 5-7 years of experience preferred in Technical sales, Project Management, or engineering/design.
• Product knowledge of the Aftermarket offerings, including their features, benefits, and applications.
• Proficiency with Microsoft Excel/Word and Google Sheets/Docs is required.
• Ability to enter and track major project opportunities in Veolia’s CRM software, Skywater.
• Up to 25 percent travel may be required with the position.

Nice To Haves

• A background understanding of the assembly, manufacture, shop fabrication, and construction of industrial equipment is a benefit.

Responsibilities

• Manage and direct the combined technical and commercial efforts of the team while achieving financial goals and ensuring Customer satisfaction.
• Formulate a comprehensive aftermarket strategy aligned with BU objectives.
• Maintain existing and develop new relationships with customers, fabricators, and vendors, establishing a good working relationship and a mutual trust in pricing and execution for the benefit of all parties.
• Develop an Aftermarket sales operation including lead generation, activity reporting, supporting price quotes, proposal/offer generation, and order fulfillment.
• Collaboration with other departments, such as Sales, Operations, Procurement, Quality Assurance, Accounting, and Legal to ensure prompt execution with alignment and coordination.
• Comply with all pertinent BU policies in place including ISO 9001 Aftermarket procedures.

Benefits

• Be part of a forward-thinking collaborative team who will focus on your future career and development both locally and internationally
• Possibility to be part of exciting projects outside of your daily work/ scope for your company
• We are committed to ensuring you have the best experience possible
• Veolia is committed to a global social pact for its employees in all its geographic regions.
• As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level