Aftermarket Program Manager

Carrier

1d

About The Position

We are looking for a Program Manager to lead and coordinate all aspects of the BluEdge maintenance and service contract programs, from initial quote through end-of-coverage. Working closely with our team and dealer channel partners, you will manage quote modeling, documentation, training, and customer support. In this role, you will play a key part in driving continuous improvement and expanding our customer pipeline.

Requirements

• Bachelor’s Degree with 3 years experience in program management, product management, sales, aftermarket and/or customer service, or Associate Degree with 5 years experience in program management, product management, sales, aftermarket and/or customer service.

Nice To Haves

• Experience with Salesforce (asset).
• Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables.
• Ability to quickly learn and multitask.
• Enthusiasm toward and ability to solve problems.
• Strong presentation skills.
• Great attention to details.
• Experience in transport refrigeration & fleet maintenance (asset).

Responsibilities

• Design and enhance maintenance and service contract offerings to meet customer needs and drive growth.
• Lead contract administration, including setup, negotiation, and successful implementation.
• Conduct regular contract reviews with customers and stakeholders to ensure compliance and satisfaction.
• Optimize and maintain quote models and pricing tools for accuracy and efficiency.
• Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making.
• Collaborate on sales and marketing initiatives, creating impactful support tools and delivering training through online modules and live presentations.
• Identify challenges and implement solutions, driving continuous improvement across processes and customer experience.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees