Aftermarket Parts Manager
About The Position
The Aftermarket Parts Manager will lead East Tennessee's Aftermarket Parts Division, overseeing operations in Knoxville, Chattanooga, and the Tri-Cities. This role requires a hands-on leader who can drive sales growth, manage staffing, oversee facilities, and ensure smooth operational transitions, all while maintaining a customer-first approach. The manager will directly supervise Inside/Outside Sales Representatives and Warehouse staff, ensuring alignment with our aftermarket growth objectives. This is a critical leadership role responsible for building a sustainable, profitable, and scalable aftermarket parts business in the region. Hobbs & Associates - A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates
Requirements
- Proven experience in HVAC aftermarket parts sales, distribution, or management.
- Strong leadership and team development skills.
- Knowledge of HVAC equipment and parts (similar and/or equivalent to AAON, York, LG, Bard, ClimateMaster, Lennox).
- Experience with warehouse operations, logistics, and ERP systems (FACTS preferred).
- Excellent organizational, budgeting, and project management skills.
- Customer-focused mindset with ability to balance sales growth and margin protection.
Responsibilities
- Develop and implement stocking strategies for high-demand parts (AAON, York chiller, LG, VFDs, refrigerants, any other required parts.
- Oversee replacement equipment stocking (Bard wall-mount, ClimateMaster WSHPs, Lennox rooftops, LG mini-splits, accessories).
- Ensure inventory availability while balancing cost and profitability.
- Strengthen sales initiatives to capture aftermarket business opportunities.
- Partner with Equipment Sales & Service Channels to identify replacement equipment prospects.
- Implement structured pricing models (good / better / best) for competitiveness and margin protection.
- Clearly define account assignments to eliminate overlap and maximize accountability.
- Directly manage Inside/Outside Sales and Warehouse staff.
- Lead recruiting, interviewing, onboarding, and training of new hires.
- Conduct annual performance reviews, set development goals, and align team performance with organizational objectives.
- Provide leadership for potential future warehouse expansions across East Tennessee.
- Oversee build-out and transition into a new 7,500 sq. ft. Knoxville warehouse.
- Manage budgets, including capital expenditures for forklifts, racking, and logistics needs.
- Establish reliable delivery/courier solutions.
- Resolve operational issues (phone systems, warehouse processes) in advance of relocation.
- Lead migration from REA system to FACTS warehouse module.
- Coordinate physical inventory counts, data migration, and vendor setup.
- Ensure closure of open orders in legacy systems.
- Work closely with Operations Manager to train staff and standardize processes.
Benefits
- Bonus: Eligible for 10% of year-over-year Gross Profit growth (invoiced basis, annual payout).
- Benefits: Medical, dental, vision, life insurance, disability, retirement savings (401k after 6 months), PTO carryover from prior plan, optional coverages (critical illness, accident, pet insurance).
- Equipment: Company laptop and cell phone provided.
- Expenses: Eligible for business expense reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
