Service Manager - Aftermarket

Water Technologies • Norfolk, VA

7d

About The Position

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Requirements

• Effective communication skills
• Ability to work remotely, as part of a team and singularly
• Team management
• Problem solving ability
• Customer relations
• Leadership skills
• Organizational efficiency
• Strong water, wastewater aptitude

Responsibilities

• Understanding project needs for ongoing parts sales and equipment rehabilitation work
• Develop, maintain, and actively update Veolia field service schedule
• Effectively communicate with colleagues, contractors, engineers, end users on field related activities
• Drive scheduling activities and ensure project field needs are professionally managed
• Ability to locate, utilize qualified resources to complete field tasks
• Implement strategies to grow field service team members
• Effectively recruit and utilize Veolia verified contracted services
• Oversee operations of field activities
• Ensuring all field related documentation is obtained and added to project files
• Training and mentoring field service team members
• Build and maintain effective communications with existing and new clients
• Routinely perform field service-related activities when other members are unavailable
• Troubleshoot complex issues that regularly occur and find productive solutions
• Actively support business development team members
• Drive part sales and rehabilitation opportunities
• Regularly perform equipment inspections and rehabilitation scope of work
• Effectively maintain and manage field service documentation database

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed