Aftermarket Operations Associate I (1401)

HYUNDAI Translead Inc•San Diego, CA

1d•$25 - $29

About The Position

The Aftermarket Operations Associate supports the Aftermarket team by processing and managing plant orders. This includes tracking shipment status, coordinating with buyers regarding product availability, expediting the procurement of fabricated or raw material components, handling logistics and reporting, managing order invoicing, and overseeing Aftermarket accounts payable and receivable. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.

Requirements

High school diploma or GED
Previous experience in problem-solving or operations
Previous experience using Excel

Nice To Haves

One year of related experience in heavy duty truck or trailer parts, automotive parts (retail or wholesale)

Responsibilities

Process and track the status of plant transfers, third-party purchase orders, and sales orders from the Aftermarket e-commerce site with supervision
Search for stock availability and obtaining permission for usage from Procurement buyers
Create and send weekly reports to customers with assistance from the supervisor
Communicate with the outsourcing department to track all fabricated and purchased components
Create and send Bill of Ladings, process and maintaining records of freight bills, and create and process credit and debit invoices for sales, claims, and returns
Process customer claims (damaged, lost, wrong, or missing parts)
Process Accounts Payables and Accounts Receivables
Answer inbound phone calls from customers promptly and politely
Receive and respond to customer requests using email and phone calls
Communicate any urgent issues to management
Other duties as assigned