Aftermarket Account Manager - Great Plaines

ZF Group

2d•Remote

About The Position

The Aftermarket Account Manager is responsible for maintaining ZF as a preferred and reliable partner by managing all aspects of assigned aftermarket regions and accounts. The role focuses on continually improving customer satisfaction and strengthening customer-supplier relationships by translating the voice of the customer into appropriate customer strategies and serving as the central conduit for customer-related activities. The position is remote in Wisconsin.

Requirements

Bachelor’s degree in Business, Engineering, or a related field; an equivalent combination of education and experience will be considered.
At least 6 years of experience in a technical or sales background.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams; strong Excel skills are required.
Deep commercial understanding of the assigned region and/or customers.
Excellent presentation skills.
Negotiation and relationship-management skills.
Ability to travel 50%–75% of the time.

Nice To Haves

Experience in the heavy truck industry, automotive market, or aftermarket sales is preferred.
Commercial Vehicle experience is highly preferred.

Responsibilities

Lead the request-for-quotation process for customer requests.
Execute sales growth strategies.
Ensure the organization responds to customer needs, expectations, and requests, and communicate these throughout the organization.
Strengthen the account team to meet internal and external expectations.
Maintain product development strategies in the Business Units to fulfill customer and market needs.
Initiate and implement campaigns, projects, and customer events as required.
Support customer negotiations, including contracts and promotional programs.
Deliver premium service across the value chain, from product development through manufacturing to delivery.