Afterhours RN Care Manager

SouthernCare • Boardman, OH

2d • $82,000 - $90,000

About The Position

The Afterhours RN Care Manager provides high-quality, compassionate hospice care outside standard business hours, ensuring coverage, continuity of care, and clinical management for patients and families during nights, weekends, and on-call hours. The role assesses and coordinates patient and family needs during after-hours shifts while maintaining primary clinical oversight for assigned patients. Care may include routine visits, admissions, death visits, urgent calls, live discharges, and other visits assigned according to the patient’s plan of care.

The position participates in the Interdisciplinary Group (IDG) to coordinate care among physicians, families, and hospice staff. It also includes clinical administrative duties, workflow auditing, survey-readiness support, documentation, compliance activities, and guidance for field staff. The role is safety-sensitive and based with SouthernCare, part of Gentiva.

Requirements

• Current, active RN license in the state of employment; meet any state-specific requirements.
• Graduate of an accredited nursing program.
• At least one year of RN experience in acute care, oncology, long-term care, hospice, or home health.
• In-person CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Strong knowledge of hospice principles, Medicare/Medicaid regulations, and best practices.
• Ability to conduct thorough patient assessments and develop individualized care plans.
• Effective communication with patients, families, physicians, and interdisciplinary team members.
• Strong time-management and prioritization skills in a fast-changing environment.
• Ability to maintain confidentiality, demonstrate integrity, and support quality outcomes.
• Leadership skills to support and guide field staff.
• Ability to accurately manage administrative, documentation, and compliance responsibilities.
• Sensitivity to end-of-life needs and families’ emotional realities; flexibility to respond to urgent needs; professionalism, maturity, teamwork, and resilience under pressure; and ability to communicate effectively with people from diverse backgrounds.

Nice To Haves

• Proficiency with HomeCare HomeBase, Microsoft Office, and mobile technologies; HomeCare HomeBase is preferred.

Responsibilities

• Ensure appropriate delivery of hospice services to eligible patients and families.
• Provide direct in-person care during on-call, weekend, and after-hours shifts, including assessments, admissions, routine visits, death visits, and live discharges.
• Conduct initial and ongoing assessments of physical, emotional, psychosocial, and spiritual needs.
• Support the IDG process through chart reviews, plan-of-care updates, and interdisciplinary communication.
• Develop and revise Hospice Plans of Care with physicians and IDG members.
• Educate patients and families about disease progression, symptom management, medications, and hospice philosophy.
• Promptly communicate significant changes in patient condition to hospice and attending physicians.
• Maintain accurate and timely clinical documentation, including assessments, care plans, and notes.
• Assist with rescheduled, missed, or reassigned visit requests based on triage direction.
• Participate in calendar and scheduling modifications, including service codes and clinician assignments.
• Support administrative and compliance activities, including workflow audits, survey-readiness tasks, and documentation collection.
• Assist with TPE reviews, QAPI efforts, and regulatory compliance.
• Ensure infection-control standards and universal precautions are followed.
• Provide leadership and guidance to field staff and conduct supervisory visits when appropriate.
• Participate in required meetings, after-hours updates, and trainings.
• Maintain proficiency in hospice and end-of-life pain and symptom management.
• Promote organizational core values and a culture of compassion, professionalism, and teamwork.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance (ASN to BSN, BSN to MSN) for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed