Aftercare Specialist - Brooklyn Onsite

Anthos Home•New York, NY

9d•Hybrid

About The Position

Anthos|Home is seeking an experienced social service professional for the role of Aftercare Specialist. The Aftercare Specialist will work on a team reporting to the Aftercare Supervisor. In this role, the Aftercare Specialist will be responsible for working with Participants for a year after they move into their new home to ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led, but is critical to ensuring that Participants are adjusting well, having a good housing experience, and maintaining their obligations as a tenant. The Aftercare Specialist is the primary point of contact for tenants post-move-in and should work closely with the Participant’s support network including the Fair Futures Coach, Preventive Services case worker and/or Health Home Care Manager, and the Property Provider, as needed.

Requirements

Bachelor’s degree in a relevant field, and/or 4–6 years of experience working with people in the housing and human services sector.
Some familiarity with the NYC housing market and voucher system.
Experience with community-based outreach.
Proficiency in MS Word, Salesforce, Excel, and PowerPoint.
Bilingual in English and Spanish (required).
Willingness to travel and make multiple visits in the community.
Ability to use public transportation and ascend/descend stairs, as some work locations may not have elevator access, or meet the same requirements with reasonable accommodation.
Highly adaptable – comfortable working in a fast-moving startup environment where processes are still evolving and flexibility is essential.
Tech-savvy and quick to learn new tools and systems; proficiency in Salesforce, MS Word, Excel, and PowerPoint required.
High-performing and self-directed – takes ownership of their work, follows through consistently, and holds themselves to a high standard.
Excellent interpersonal, verbal, and written communication skills, including fluency in both English and Spanish; skilled at negotiation and de-escalation.
Excellent case note writing skills, with the ability to produce timely, clear, and detailed documentation in Salesforce
Trauma-informed approach to working with participants navigating housing transitions; comfortable with crisis response and tenancy stabilization in complex situations.
Strong critical thinking and independent judgment; highly organized with sharp attention to detail and a commitment to accuracy.
Genuine passion for the mission – motivated by moving people into stable homes and committed to doing that work with urgency, care, and excellence.

Responsibilities

Conduct monthly phone check-ins to assess how the Participant is adjusting to their new home, address any rent arrears and utilities issues, inquire about building security, pending repair or maintenance needs, and communication with the Property Provider.
Conduct quarterly in-person, in-unit visits to review all of the above and inspect the unit for general maintenance and any need for repair.
Inquire about the Participant’s benefits and employment status during check-ins.
Respond to housing and tenant-related emergencies during normal business hours and after hours.
Provide referrals to community resources as needed for issues related to financial literacy, mental health, wellness, legal support, and other areas.
Reach out to members of the Participant’s support network — such as the Fair Futures Coach or Preventive Services provider — when needed.
Share any problems or concerns about the Property Provider with the Housing Acquisition team.
Liaise between program participants and property owners, facilitating meetings and communication as needed.
Attend meetings and case conferencing as needed to ensure collaborative supports are being provided to participants to ensure stability.
Beginning in the eighth month, initiate the housing voucher recertification support process with the Participant.
Facilitate a “warm handoff” between Participants and Property Providers in coordination with the Aftercare Operations Team.
Maintain thorough and accurate progress notes and correspondence while upholding the confidentiality of program participants, staff, and organizational information at all times.
Complete tasks and provide support within the Aftercare Team on an ad hoc basis.