Aftercare Resource Navigator Quality & Compliance Supervisor

Eckerd Connects•Lauderhill, FL

18h•Remote

About The Position

The Aftercare Resource Navigator Program aims to improve outcomes for youth transitioning from residential commitment facilities back into the community. This involves identifying and building relationships with resources that meet the service needs of youth and their families, and connecting them with appropriate support. The program offers transitional planning services for youth awaiting release, including those who will be under Conditional Release (CR) or Post-Commitment Probation (PCP), as well as Direct Discharge youth who will be released without supervision.

Requirements

Bachelor's Degree, from an accredited College or University, in Accounting, Finance, Business, Public Administration or related field required. In the absence of a Bachelor's degree, an Associate's degree plus two years of relevant experience required.
Minimum of two years in Quality Improvement/Quality Assurance required.
For applicants with an Associate's degree, candidates are required to have two years' experience working in non-profit monitoring of contracts within one or more of the following fields: criminal justice, social services, or education.
Minimum one year experience in a supervisory or team lead capacity.
Employability, vocational, rehabilitative programming, evaluative/diagnostic, analytical, written, and oral communication, interpersonal relationships, coaching, counseling, computer literacy, and training.
Possession of specialized areas of knowledge and experience, such as working with individuals with substance use challenges, underemployment, or child welfare.
Possess knowledge of statutes, contract terms and Quality Management standards.
Ability to analyze data and trends, apply that information to accepted standards, and recommendations improvements.
Ability to identify challenges and propose both short-term and long-term solutions.
Must successfully pass a background screening process, including, but not limited to, state, local, and funder criminal background check requirements.
Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
Must be able to meet requirements for Eckerd Connects Auto Insurance and be able to drive for business purposes.
Must have and maintain an appropriate and valid state driver's license.
Ability to travel as required, which may include local, travel to other states, overnight, or consecutive days.

Nice To Haves

Some positions in Florida may require Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse.

Responsibilities

Provide remote and onsite technical assistance and guidance in the development, implementation, and maintenance of quality assurance/improvement systems to program staff to improve productivity, performance and outcomes in alignment with contract goals and Eckerd Connects mission, vision and values.
Partner in the analysis of program quality and safety metrics to determine the need for Quality Improvement (QI) intervention. These metrics include, but are not limited to, external Quality Assurance (QA), licensing and monitoring reports, internal QA reports and data on critical incidents, key performance indicators and other quality relevant measures.
Partner in the development and monitoring of QI initiatives designed to improve or sustain program goals, measure deliverables, identify areas of improvement related to program staffing, and evaluate client outcomes.
Provide subject matter expertise in areas such as design and development of programming, selection of training programs and workshops in an effort to improve performance outcomes.
In collaboration with Operations and relevant Eckerd Connect Spokes, implement and monitor program improvement plans, corrective action plans, formal program responses and other measures resulting in external and internal audits.
Continually monitor and analyze assigned programs' quality metrics and all relevant data to ensure that they are compliant with all regulatory requirements and are incorporating quality improvement practices in their assigned programs.
Prepare monthly performance outcome reports and other reports, as required, resulting from the provision of technical assistance to assigned programs.
Maintain project schedules, databases, or other required tools that accurately and proactively document, track, evaluate and report assigned contractual requirements or program tasks.
Provide up to date information regarding current federal and state rules, contract requirements, procedures, and policies affecting all staff and participants.
Promote and participate in agency-wide continuous quality improvement initiatives through participation in the Performance and Quality Improvement Committee.
Contribute as the leader of the Quality team to perform all functions, as necessary, through cross training and joint support, i.e., quantitative analysis and compliance review processes, qualitative analysis of programs and systems, and professional development initiatives through curriculum development, training and retention activities.
Participate in accreditation maintenance and re-accreditation activities.