Aftercare Operations Specialist

Anthos Home•New York, NY

37d•$65,000 - $70,000•Hybrid

About The Position

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. The Aftercare Operations Specialist will report to the Aftercare Operations Supervisor and provide essential logistical and administrative support that keeps the Aftercare department running smoothly. This role sits at the operational heart of the team: coordinating move-in logistics, maintaining accurate records across our systems, and providing cross-functional support to Aftercare Operations staff as needed. A key feature of this position is regular field travel throughout the five boroughs to support check pickup, key handoffs, and related in-person logistics at participant apartments and partner sites. The ideal candidate is organized, self-directed, and comfortable navigating both a busy desk environment and an active field schedule. They bring a reliable, service-oriented approach and find satisfaction in the details that make big-picture outcomes possible.

Requirements

1+ years of experience in an operations, coordination, or administrative role; nonprofit or housing-sector experience a plus
Comfort with field travel across all five boroughs as a regular part of the role (MetroCard or transportation reimbursement provided)
Strong attention to detail and ability to manage multiple priorities simultaneously
Highly adaptable – comfortable working in a fast-moving startup environment where processes are still evolving and flexibility is essential.
Tech-savvy and quick to learn new digital tools and systems; Proficiency in Google Workspace (Docs, Sheets, Gmail); experience with Salesforce or similar CRM preferred
Clear and professional written and verbal communication skills
Collaborative team approach and willingness to step in where needed
Trauma-informed approach to working with participants navigating housing transitions; comfortable with crisis response and tenancy stabilization in complex situations.
Commitment to Anthos|Home's mission and values

Responsibilities

Conduct regular travel throughout New York City to support check pickups, key handoffs, and other in-person logistics as assigned
Serve as a responsive primary point of contact for participants throughout the move-in process, fielding inquiries and providing guidance on deliveries, key pickup, utility setup, voucher questions, moving logistics, and early tenancy concerns
Support move-in logistics by coordinating third party service providers including moving truck scheduling, supply ordering, furniture ordering and delivery coordination, renter's insurance, policy ordering and tracking, and coordinating additional as needed services.
Coordinate with landlords, property managers, and vendors to facilitate timely unit access and resolve logistical challenges
Maintain active interdepartmental communication to coordinate participant needs, flag delivery issues, process payments, and support day-to-day program activity.
Support identification and vetting of vendors and service providers, including researching options, attending introductory meetings, and coordinating outreach to potential partners such as moving companies and furniture suppliers
Provide operational support to Aftercare Operations team members, including covering logistics tasks during high-volume periods or staff transitions
Maintain accurate and up-to-date participant and landlord records in Salesforce and other tracking systems
Collect, organize, and reconcile receipts and documentation for Aftercare Operations expenses
Assist with data entry and reporting to support program compliance and quality assurance
Demonstrate flexibility and adaptability in supporting evolving departmental and organizational needs
Other duties as assigned