Aftercare Consultant - Long Island
About The Position
BUILD RELATIONSHIPS. SUPPORT VETERINARY PARTNERS. MAKE A DIFFERENCE FOR PETS AND THEIR FAMILIES. Are you a relationship-driven sales professional who thrives on building trust, delivering exceptional service, and growing long-term partnerships? Do you have experience working with veterinary clinics or the animal health industry and want a role where your work has real purpose? We're seeking an Aftercare Consultant to join our growing team. In this role, you'll serve as the trusted advisor for our veterinary and pet care partners, helping them provide compassionate aftercare services while identifying opportunities to strengthen relationships and grow business within your territory. This is a highly visible, field-based position that combines account management, customer success, and consultative sales. You'll spend approximately 80% of your time nurturing and expanding existing customer relationships and 20% developing new business opportunities alongside our Business Development team.
Requirements
- Previous experience in the veterinary industry or a strong understanding of veterinary clinics and operations.
- Minimum of three (3) years of account management, customer success, or consultative sales experience preferred.
- Proven ability to build, maintain, and grow customer relationships.
- Post-secondary education in veterinary sciences, business, sales, marketing, or a related field is strongly preferred.
- Strong Microsoft Office and computer skills.
- Experience working toward sales targets, KPIs, and performance metrics.
- Valid driver's license, clean driving record, and reliable personal vehicle.
- Must live within driving distance of Long Island, Brooklyn, and Queens
Nice To Haves
- Relationship Builder: You enjoy connecting with people, earning trust, and creating partnerships that last.
- Strategic Thinker: You can identify opportunities, solve problems, and develop plans that help customers succeed.
- Self-Motivated Professional: You take initiative, manage your time effectively, and consistently follow through on commitments.
- Effective Communicator: You are comfortable presenting to veterinary professionals, conducting customer meetings, and communicating complex information clearly.
- Team-Oriented: You collaborate well across departments and understand that great customer experiences require teamwork.
Responsibilities
- Manage and grow an assigned book of business through proactive account management.
- Build trusted, long-term partnerships with veterinary clinics and industry professionals.
- Conduct regular customer visits, strategic account reviews, and service consultations.
- Ensure customer concerns and service issues are addressed promptly and professionally.
- Identify opportunities to improve customer satisfaction, retention, and revenue growth.
- Meet or exceed customer retention, account growth, and sales activity goals.
- Identify upsell opportunities and introduce customers to additional products and services.
- Monitor market trends and competitive activity to position our company as the preferred aftercare provider.
- Collaborate closely with Business Development Managers to onboard new customers and ensure seamless transitions.
- Develop territory-specific sales and marketing plans to achieve annual revenue objectives.
- Partner with Operations teams to create service strategies that enhance the customer experience.
- Utilize CRM tools to manage customer interactions, opportunities, and reporting.
- Participate in ongoing sales training and professional development.
- Maintain accurate reporting and account documentation.
Benefits
- At Gateway, we're passionate about helping veterinary professionals and pet families navigate one of life's most difficult moments with compassion, dignity, and care.
- Our team members are empowered to build meaningful relationships, make a positive impact, and grow their careers in a supportive and mission-driven environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
