After Sales Coordinator, Houston

Chanel • Houston, TX

4d • Onsite

About The Position

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.

Requirements

• High attention to details and organizational skills
• Computer knowledge – Proficient in MS Word, Excel, PowerPoint
• Able to lift 15 lbs.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• 2 years in Fashion or Luxury client services experience
• Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.

Nice To Haves

• Foreign language skills are preferred

Responsibilities

• Assist client at repair drop off and perform initial assessment on repair possibility with client
• Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
• Enter all required detailed information in CASS and generate a claim
• Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim
• Responsible for Open Claims Report for both Fashion and WFJ
• Assist and partner with inventory team on all quality alerts for boutique
• Quality check on all returned repairs from all workshops
• Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
• Maintain active communication with all workshops
• Respond all emails within a timely manner
• Process all incoming and outgoing stock repairs in CASS and MMS
• Coordinate with clients and workshops on shipping and receiving
• Partner with boutique other team members on client escalations
• Process boutique stock repair and damage

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork , and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed