After Sales Coordinator, Westfield UTC, San Diego

CHANEL • San Diego, CA

7d • $25 - $33 • Onsite

About The Position

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Strong mindset of client services
• Excellent written and verbal communication skills
• Ability to interact with internal and external clients in a calm and professional manner
• Ability to work within a team
• Ability to solve client escalations and make sound decisions
• Desire to be of service to clients and striving to deliver superior client experience
• Possess a sense of urgency and high level of resourcefulness and self-reliance
• High attention to details and organizational skills
• Computer knowledge – Proficient in MS Word, Excel, PowerPoint
• 2 years in Fashion or Luxury client services experience required
• Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.

Nice To Haves

• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Foreign language is preferred

Responsibilities

• Assist client at repair drop off and perform initial assessment on repair possibility with client
• Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
• Enter all required detailed information in CASS and generate a claim
• Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim
• Responsible for Open Claims Report for both Fashion and WFJ
• Assist and partner with inventory team on all quality alerts for boutique
• Quality check on all returned repairs from all workshops
• Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
• Maintain active communication with all workshops
• Respond all emails within a timely manner
• Process all incoming and outgoing stock repairs in CASS and MMS
• Coordinate with clients and workshops on shipping and receiving
• Partner with boutique other team members on client escalations
• Process boutique stock repair and damage

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level