After Sales Controls Engineer

INTERLAKE MECALUX INC•Melrose Park, IL

1d•Onsite

About The Position

The After Sales Controls Engineer is a point of contact for service support between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role ensures customer satisfaction during the complete life cycle of our automated installations by performing corrective maintenance and modifications of the solutions.

Requirements

Bachelor’s degree in Engineering (electrical, industrial, or mechanical).
Professional exposure to the field of Industrial Automation.
Ability to read mechanical drawings and electrical wiring diagrams
Candidates must be organized and methodical in their work, with the ability to learn quickly and adapt easily to change.
Candidates must be able to persevere through difficult work challenges with the highest degree of dedication.
Candidates must have strong interpersonal skills with the confidence to interact and communicate effectively with personnel from all levels of the organization.
Ability to work under time pressure
Able and willing to travel at least 75%.

Nice To Haves

Knowledge of PLC, HMI and SCADA programming preferred.
C programming language knowledge preferred
Knowledge of Frequency Inverters parameterization and operation (preferable SEW and Lenze) preferred.
Knowledge of the Fieldbus networks (Profibus, Profinet, etc.) preferred.
Spanish fluency is ideal

Responsibilities

Serve as a customer contact to resolve product/service concerns for Interlake Mecalux Automation Solutions
Perform remote monitoring, troubleshooting, and removing faults, failures and disturbances in automation equipment and devices at the customers’ sites.
Modify control programs using internal tools such as Designer AWS and Galileo.
Validate modifications by performing tests on controllers using Galileo.
Configure the Profibus or Profinet network using Sycon.net software.
Ensure the Profibus/Profinet network is operating correctly by running diagnostic tests using programs such as Sycon.net, TIA Portal, and Proneta.
Validate wire connections, device addresses, input/output quantities, and signal quality
Troubleshoot control programs for VFDs, operator panels, barcode scanners, control tablets, and PLC’s
Check that safety devices are properly installed and working using easySoft-Safety software and conduct physical inspections.
Assist Project Managers in determining the human resources demand for an after sales project including duties and work schedules for electromechanics and electricians.
Identify and delegate the tasks for electromechanics to assist in after sales services, ensuring they are completed properly and on time, reporting deviations to the After Sales Manager.
Track and report issues and tickets (incidents, improvements, preventive maintenance, etc.)
Train the customer’s maintenance and/or other personnel on how to properly operate Galileo software and HMI interfaces.
Schedule trainings on site or virtually, accommodating customer’s availability.