After-Sales Analyst

United Fidelity Bank

10d

About The Position

The After-Sales Analyst works closely with the larger After-Sales Team to support dealerships in delivering excellent customer experience. The Analyst will work with a number of tools used in daily operations, including CDK, CDK Service, Online Appointment Schedulers (COSA, myKaarma, Xtime, FSR+), Customer Engagement Platform, Comm360, and RPR. In addition, the Analyst will be required to use Excel and other software to analyze data.

Requirements

• High school diploma required
• Knowledge of and experience in automotive service, primarily in the dealership space
• Excellent communication skills, both written and verbal
• Basic knowledge of Excel with the ability to learn quickly

Nice To Haves

• Some knowledge of CDK and assorted After-Sales tools
• Experience in customer service/support, with an understanding of the importance of the “internal customer”
• 2–5 years of automotive experience

Responsibilities

• Interact with all parts of the organization, from store personnel and leadership to assorted corporate departments (Operations, Marketing, IT, Data Analytics)
• Work with stores to support configuration changes to assorted tools
• Analyze store performance and prepare reports for management
• Prepare special reports by collecting, analyzing, and summarizing information and trends
• Contribute to team effort by accomplishing related results as needed
• Other duties as assigned

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participate in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED