After Hours Receptionist - Part Time

Utah Valley Pediatrics•Spanish Fork, UT

4d•Onsite

About The Position

Utah Valley Pediatrics is seeking a friendly, organized Receptionist to serve as the first point of contact for patients and families in its Spanish Fork office. The receptionist creates a welcoming environment while handling front desk responsibilities, including appointment scheduling, phone calls, and patient records. This is an in-person, part-time role with after-hours shifts. Weeknight shifts run from 5:00 p.m. to 9:00 p.m.; weekend shifts run either 8:00 a.m. to 3:00 p.m. or 3:00 p.m. to 9:00 p.m. Weekend shifts may be on Saturday or Sunday, and end times may vary based on business needs. Training includes both daytime and after-hours shifts. The position is not benefits eligible.

Requirements

High school diploma or equivalent.
Prior receptionist or customer service experience, preferably in a medical setting.
Familiarity with EHR systems and basic office software, such as Microsoft Office.
Excellent interpersonal and communication skills, including a professional phone manner.
Ability to multitask, prioritize, and remain calm in a fast-paced environment.
Strong attention to detail and commitment to confidentiality and HIPAA compliance.
Must be fully vaccinated, including the annual influenza vaccination; an exemption form may be requested for medical or religious reasons.
Ability to stand, walk, and remain active for most of the workday.
Ability to lift and move up to 25 pounds as needed.

Nice To Haves

Experience in a pediatric or family practice office.
Bilingual proficiency.

Responsibilities

Greet patients and families and provide a welcoming atmosphere.
Check in patients, verify personal and insurance information, and ensure required forms are completed.
Schedule appointments and manage the office’s daily calendar.
Answer incoming calls, respond to patient inquiries, and route calls or messages to appropriate staff.
Provide parents with information about office policies, procedures, and services.
Notify patients and families about upcoming appointments and changes.
Collect copayments, process billing, and assist with payment questions.
Maintain accurate, up-to-date patient records in the electronic health record (EHR) system.
Handle incoming mail and assist with general office correspondence.
Help coordinate patient flow to minimize wait times.
Keep the reception area clean, organized, and stocked with informational materials.
Provide administrative support to medical staff as needed.