After-Hours Experience Associate

Kiln • Portland, OR

12d • Onsite

About The Position

The After-Hours Member Experience Associate is the first point of contact for Kiln community members and acts as the “face” of Kiln on an On-Call basis varying between 0-10 hours a week typically between our Portland location. They will assist with after-hours events, ensuring events are going smoothly by assisting guests with any inquiries or issues. This role supports the Community Management team to achieve goals such as personifying Kiln’s core values, creating a welcoming and collaborative community environment, ensuring facilities are operational, and driving growth of Kiln-provided service offerings. The Associate will take direction from the Community Director to support the Community Team as required and will work cross-functionally with other locations, manage member communication, and support operations.

Requirements

• Partial completion of a college degree preferred, not required.
• Office management or administrative experience
• Customer service or support experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
• Passion for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values
• Proficient in basic computer skills.

Responsibilities

• Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.
• Cheerful and friendly greeting of team members, Kiln members, and guests
• Serve as a point of contact for event attendees, vendors, and staff during events
• Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
• Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
• Provide feedback and suggestions for future event improvements based on observations and attendee feedback
• Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
• May be included in special projects for operations team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed