After-Hours Customer Service Representative
About The Position
As an After-Hours Customer Service Representative, you’ll play a critical role in keeping our operations running smoothly overnight. This position requires problem-solving, quick decision-making, and collaboration with a dynamic team—all while ensuring our customers, carriers, and partners receive the support they need. Ardent is a leader in the transportation and logistics industry, known for its fast-paced sales model and innovative technologies. Every day, we help arrange thousands of freight movements across the country, powered by our core values: unity, dedication, and creativity. Beyond business, we care deeply about our employees, customers, carriers, and communities. Our teams take part in local and global community initiatives, making Ardent a company that not only does well but also does good.
Requirements
- Strong problem-solving and decision-making skills
- Reliable and dependable, with excellent attention to detail
- Ability to work independently in a fast-paced environment
- Clear and professional communication skills
- A proactive mindset and willingness to take ownership of responsibilities
Responsibilities
- Track and trace after-hours and overnight shipments
- Accurately document and report issues that occur overnight
- Collaborate with the sales team to onboard new carriers
- Monitor industry platforms to ensure carrier quality and compliance
- Review insurance certificates to confirm required coverage levels
Benefits
- Health, Dental, and Vision coverage
- Paid vacation and holidays
- 401(k)
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
