After Hours Customer Account Leader

Swift Transportation•Phoenix, AZ

1d•Onsite

About The Position

Position at Swift Transportation. Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

Five years' experience in account management, and/or sales, and/or customer relations management, and/or logistics required.
Previous experience in transportation industry required.
Working knowledge of MS Office (Excel and Word) required.
Good verbal and written communication skills.
Detail-oriented with strong organizational skills.
Microsoft Office Suite
Report generation
Mathematical, analytical and problem solving skills.
Ability to interpret user needs and translate into system requirements.
Ability to understand system data and to identify discrepancies
Candidates must be authorized to work in the U.S.
The Company does not sponsor employment visas.

Nice To Haves

Previous leadership experience preferred.
Previous knowledge of system analytics helpful.

Responsibilities

Mentor and coach employees to optimize means of moving customer's freight while ensuring team is meeting KNX standards which includes specific goals for revenue, load count, growth, rates and services.
Incumbents will need to work after hours.
Facilitate communication and manage the interface between CSR Leadership and Logistics in order to properly integrate customer transportation strategies with Swift strategies.
Manage the interface between the customers' transportation personnel and head office; resolving issues, pursuing additional opportunities and compiling required reporting.
Collaborate with designated department personnel to ensure that the customers shipping needs are met.
Coordinate outside carrier and Intermodal shipments to ensure timely pick up and delivery as well as pick up and delivery schedules for all customer facilities.
Address escalated customer service issues; identify solutions to existing problems and provide direction to subordinates to best solutions.
Ensure team defined metrics are adhered to by assigned team members.
Review rejected loads; analyze to identify potential opportunities for Swift.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements.
Perform additional duties as assigned by leadership.