AFS Application Specialist

IDEX•Ocala, FL

5d•Hybrid

About The Position

This role assists customers with Advanced Flow Solutions (AFS) product applications and provide technical and field support for AFS systems. Report field issues and findings to production and engineering.

Requirements

Knowledgeable of vehicle electrical systems both on and off highway.
Knowledgeable of vehicle multiplexing systems (Class1 ES-Key or Weldon V-MUX systems are a plus).
Knowledgeable of engine systems and controls.
Knowledgeable of Hydraulic systems and controls.
A detailed understanding of apparatus pumping systems.
Must be able to work and communicate with all levels of a customer’s organization.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and to respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficient with MS Office products
Demonstrated problem solving and negotiation skills
Excellent oral and written communication skills
Advanced technical knowledge across all IDEX Fire and Safety product lines
Hands-on knowledge of fire truck manufacturing and plumbing techniques
Excellent formal presentation skills before both small and large groups

Nice To Haves

MRP systems experience (JD Edwards experience is a plus)
CRM system experience (Sales Force is a plus)

Responsibilities

Provide IDEX AFS training for customers at all levels of the organization.
Install, functional test and report on IDEX Fire and Safety AFS products.
Help craft training curriculum and content.
Assist in the development of OEM and End user specifications.
Assist in collecting and reporting VOC data.
Perform sales and customer service duties both on and off site
Assist the IDEX commercial team as the subject matter expert for IDEX AFS systems.
Identify product line gaps and communicate them to product management and engineering.
Design wiring harness as required.
Assist engineering with practical application testing of new product.
Assist OEM customers and dealers with education of end users by attending preconstruction meetings as required.
All other duties as assigned.