Affiliate Brand Services Specialist - Northern Michigan University (Marquette)

MSUFCU • East Lansing, MI

4d • Hybrid

About The Position

The Affiliate Brand Services Specialist enhances the member experience by supporting strategic affiliate partnerships that prioritize exceptional service. This role collaborates with affiliate partners to ensure all interactions reflect MSUFCU’s mission of outstanding service, financial education, and tailored solutions. Working closely with the Affiliate Brand Services Manager, the Affiliate Brand Services Specialist provides operational support, ensures consistent communication, and gathers feedback to identify service improvement opportunities. This position plays a key role in maintaining alignment between affiliate activities and the credit union’s values and member-focused goals.

Requirements

• Bachelor’s degree in business, communications, or related field preferred; or equivalent combination of education and relevant experience.
• Demonstrated experience in customer experience, affiliate management, or partner relations, preferably in financial services.
• Demonstrated experience supporting partnerships or affiliate programs with a focus on delivering service excellence and operational efficiency.
• Proven experience collaborating across internal teams and external partners.
• Experience gathering, analyzing and reporting feedback to drive service or process improvements.
• Proficiency with office productivity tools and/or CRM or partner management systems is preferred.
• Communicate
• Navigate Change & Evolve
• Solve Problems & Make Decisions
• Plan, Prioritize, and Achieve
• Collaborate
• Adaptability: Adapts quickly to change and considers new approaches.
• Time Management: Manages time and resources to ensure that work is completed efficiently.
• Initiative: Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.
• Detail Orientation: Ensures information is complete and accurate. Adheres to processes as outlined. Follows up to ensure quality and completion of work.
• Self-Awareness: Self-reflects on behavior and how emotions affect others. Situationally modifies behavior to improve outcomes and build relationships. Knows, leverages, and displays strengths and vulnerabilities.
• Teamwork: Works well with internal and cross-functional teams to achieve individual, team, department, and/or organizational goals. Values diverse perspectives and working with others to achieve the best outcome possible.
• Data Analysis: Analyzes and draws insights from relevant data. Uses storytelling to effectively communicate insights and actionable, data-informed recommendations.
• Analytical Thinking: Breaks down complex information into smaller parts.
• Resourcefulness: Creatively copes with difficult situations or unusual problems. Solves problems and achieves results in the face of obstacles and constraints.

Nice To Haves

• Proficiency with office productivity tools and/or CRM or partner management systems is preferred.

Responsibilities

• Build and maintain strong affiliate relationships to enhance the member experience.
• Provide training, resources, and support to ensure consistent, high-quality service across affiliate touchpoints.
• Act as a liaison between internal teams and affiliate partners, facilitating communication and continuous improvement.
• Gather and analyze member feedback and performance metrics (e.g., NPS) to recommend service enhancements.
• Support affiliate initiatives, promotions, and events to drive member engagement.
• Ensure compliance with regulations and internal standards while promoting transparency and integrity.
• Deliver proactive member support through outbound communication and informed service delivery.
• Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks.
• Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
• Perform other duties as assigned.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year
• Volunteer Time Off
• 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level