Aesthetic Practice & Sales Manager

Princeton MedSpa Partners•Overland Park, KS

2d•Onsite

About The Position

Mirabile M.D. Beauty, Health, and Wellness is seeking a highly organized and sales-savvy Practice Manager to ensure exceptional operational standards and drive revenue growth through proactive sales strategies. The Aesthetic Practice Manager will work collaboratively with the Regional Managers to achieve practice goals. This position has a very high level of authority to make independent decisions over all assigned functions, duties, and responsibilities.

Requirements

Minimum 3+ years of experience in management or supervisory role within a medical aesthetics, dermatology, or plastic surgery practice is required.
Proven track record of meeting or exceeding sales goals in a customer-centric or medical/aesthetic environment.
Strong understanding of sales funnels, client conversion, and retail management.
Exceptional coaching skills with the ability to motivate staff around sales performance.
Experience analyzing business metrics and issuing data-driven recommendations.
Knowledge of EMR systems and medical billing processes is required.
Strong organizational and multitasking abilities.
Excellent leadership and problem-solving skills.
Ability to work in a fast-paced, high-end environment while maintaining attention to detail.
Strong communication & interpersonal skills to manage staff and patient relations both written and verbal.

Nice To Haves

Knowledge of beauty or wellness services is a plus.

Responsibilities

Manages and supervises the work unit in keeping with applicable laws and regulations and with Princeton MedSpa Partners (PMP) policies, guidelines, work rules, and procedures.
Upholds and enforces all company policies to ensure compliance with applicable laws, regulations, and standards.
Leads, directs, and supervises personnel including work procedures, workloads, work schedules, and time off requests by directing the workflow in such a manner as to promote productive efficiency of all employees.
Monitors all employee time clocks for appropriateness and attendance.
Identifies the developmental needs of employees in each department and coaches, mentors, trains, or otherwise helps others to improve their knowledge or skills.
Encourages employee motivation, professional development, and job satisfaction.
Manages performance and conduct of all employees; conducts employee performance reviews; properly documents corrective actions, performance improvement plans, disciplinary actions, and salary adjustments.
Establish an effective flow of communication and information to ensure that problems can be responsibly solved, and that support is provided to the staff as needed.
Observes, receives, and otherwise obtains information from all relevant sources as well as handling complaints, settling disputes, and resolving conflicts or otherwise negotiating with others, and prepares reports of the findings in accordance with PMP policies and procedures.
Organizes and directs staff meetings; properly documents meeting agendas and minutes of the meetings.
Responsible for labor costs and recommended hiring needs for the clinic.
Assists the recruiting department with defining roles, responsibilities and who is involved in hiring decision.
Maintains and secures personnel files for each employee.
Responsible for documenting and coaching for each employee.
Responsible for employee retention which includes coming up with suggestions for higher employee engagement that will lead to continued employee retention.
Responsible for annual performance reviews including merit raises and promotions.
Monitors required and requested employee continuing education.
Contributes to the development of a culture consistent with the core values of the practice.
Oversees the day-to-day practice operations.
Optimizes the efficiency and effectiveness of operations for sustainable profitability without diminishing overall customer service or staff satisfaction.
Maintains patient and practice confidentiality at all times.
Monitors, updates, and enforces all practice policies and procedures.
Mainains regular, dependable attendance and punctuality; interacts directly with patients, staff, reps, and vendors on a regular basis.
Works collaboratively and in coordination with fellow team members, treats them with respect, courtesy, and consideration, and shows understanding while giving the appropriate support to other team members to help get the job done.
Takes initiative to influence events, generates ideas for improvement opportunities, and does not wait to be told what to do next.
Ensures the practice building and workspaces are conducive to a safe and practical work environment; observes that the practice and patient rooms remain clean, tidy, and accessible.
Reviews run rates and approves purchases for all office, retail, and consumable expenditures.
Reconciles retail product inventory of physical counts vs sales.
Reconciles service consumable inventory of physical counts vs sales.
In charge of inventory management and ordering including, injectables, retail, office supplies etc.
Ensures compliance and proper documentation for medical supervision, infection control, HIPAA, OSHA, Oeca compliance, insurance, and business licensure.
Uses sound judgement to make good decisions based on the information gathered and considers all pertinent facts and alternatives before deciding. Commits to decisions.
Handles escalated patient complaints and approves patient refunds.
Oversees marketing optimization by 3rd party marketing vendors and in-office marketing efforts including planning, implementation, delivery, and analysis of marketing efforts with support of PMP Corporate Marketing department.
Responsible for Labor costs as % of revenue
Responsible for SGA as % of revenue.
Communicating monthly goals to team members.
Checks all cash and credit card accounts daily to verify that there is no fraud.
Monitoring the accuracy and appropriateness of all daily tickets.
Verifying the accuracy and appropriateness of all orders, deliveries, invoices, and payments to vendors.
Monitors daily cash counts and prepares bank deposits.
Maintains and secures all of accounting and payroll records.
Assists in processing biweekly payroll.
Develop and execute strategies to increase sales of treatments and retail products.
Monitor key performance indicators (KPIs): conversion rates, revenue per visit, retail product sales, client retention.
Supervise outbound employee calls to follow up on leads, re-engage past clients, and inform clients of upcoming promotions, events, or appointment openings
Lead regular sales coaching sessions with staff (front desk, clinicians) focused on upselling, cross-selling, and closing treatment packages.
Partner with marketing to coordinate promotions and monitor their ROI.
Conduct inventory audits, set optimal stock levels, and manage product ordering based on both supply needs and sales trends.
Generate weekly/monthly sales reports and provide actionable insights to leadership.