AES Client Ambassador (TEMP) -11-145- SC /Anaheim Emergency Shelter

The Salvation Army Southern California•Anaheim, CA

4d•Onsite

About The Position

Under direction of the Operations Supervisor, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring the well-being and safety of our residents, performing light maintenance and housekeeping, assist with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift.

Requirements

High School Graduate or GED with 1 year work
Minimum 1 year sobriety along with consistent participation/attendance in a Support Group.
Criminal background checks are required.
MVR (motor vehicle record) check if necessary.
Basic literacy and computer skills.
CPR and First Aid certification must be obtained in one month of start date.

Nice To Haves

Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred.

Responsibilities

Using a trauma informed care approach to help our residents transform their lives
Use conflict resolution and de-escalation communication strategies with residents displaying disruptive behavior.
Assist in serving food to residents.
Refer residents to Case Managers as needed.
Patrol buildings and grounds hourly to ensure the safety of all guests. Check all doors, gates and perimeter.
Notify Residents if their actions don’t meet facility guidelines.
Change and launder bedding and towels.
Sweep and mop resident rooms and dining hall as needed, empty trash.
Clean Restrooms and Laundry Room as needed and keep restrooms supplied.
Help maintain grounds for safety and cleanliness.
Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift.
Complete required data entry on Salvation Army software.